Casino Manager

Findojobs South Africa; South Africa; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading cruise line is seeking an experienced Casino Manager to oversee operations onboard. Key responsibilities include managing staffing, training, and budgeting, as well as developing strategies to enhance customer satisfaction and revenue. The ideal candidate should have a bachelor's degree, at least 2 years of casino management experience, and strong leadership skills. The role offers a dynamic work environment on a cruise ship.

Qualifications

• Minimum of 2 years of experience in casino management, preferably in a cruise ship setting.
• Strong knowledge of slots, tables, and cage operations.
• Proven track record of increasing revenue and managing budgets.

Responsibilities

• Manage all aspects of the casino operations onboard the cruise ship.
• Develop strategies to increase revenue and improve customer satisfaction.
• Ensure compliance with all gaming regulations and company policies.

Skills

Customer service

Leadership

Budget management

Casino operations

Communication

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

Microsoft Office

Casino management software

Job description

Key Responsibilities :

• Manage all aspects of the casino operations, including but not limited to staffing, training, scheduling, and budgeting onboard the cruise ship
• Develop and implement strategies to increase revenue and improve customer satisfaction
• Ensure compliance with all gaming regulations and company policies
• Monitor and analyze financial performance to make informed decisions and adjustments
• Maintain a high level of customer service by addressing and resolving any guest concerns or issues
• Work closely with other departments to coordinate casino activities and promotions
• Develop and maintain relationships with vendors and suppliers
• Train and mentor staff to provide exceptional service and uphold company standards
• Conduct regular performance evaluations and provide feedback to team members
• Stay updated on industry trends and implement new ideas and technologies to enhance the casino experience for guests
• Adhere to all safety and security protocols to ensure a safe and secure environment for guests and employees

Requirements :

Bachelor's degree in Hospitality Management, Business Administration, or related field

Minimum of 2 years of experience in casino management, preferably in a cruise ship setting

Strong knowledge of slots, tables and cage operations

Excellent communication, leadership, and customer service skills

Proven track record of increasing revenue and managing budgets

Ability to work in a fast-paced and dynamic environment

Proficient in Microsoft Office and casino management software

Must be able to pass a background check and obtain necessary licenses and certifications