Casino Cashier & Guest Experience Specialist

Sun International; Port Edward; Sur place; ZAR 120 000 - 180 000; Plein temps

Résumé du poste

Sun International is seeking a frontline customer service point on the South Africa gaming floor to facilitate cash transactions with guests across gaming areas, including counts and vault procedures. You will ensure smooth cash desk operations, perform daily reconciliations, and maintain compliance with gaming regulations.

The role requires shift work and adherence to internal standards and regulatory requirements.

Responsabilités

• Check work area and ensure all equipment is functioning and ready for service.
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects.
• Greet guests warmly and acknowledge them on arrival and departure with respect.
• Interact with guests and provide professional service standards and relevant solutions.
• Identify customers and understand their preferences.
• Educate customers on business unit facilities, products and current promotions.
• Handle customer complaints, requests and suggestions to resolution, escalating if necessary.
• Clear slot machines on days that count will be performed.
• Conduct a count for the day.
• Capture data into the system.
• Report on any suspicious transactions.
• File documentation.
• Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out winnings.
• Reconciliations (treasury, automated cashier machine, chip) are completed daily.
• Calculate and execute pay-outs.
• Accurately conduct financial transactions on the gaming systems
• Identifies and escalates suspicious transactions and possible fraudulent activity.
• Conduct cash-ups and reconcile float at the end of service.
• Substantiate and report on any float variances.
• Secure and transport float as required.
• Guest information and copies of trading and transactional documentation is accurately recorded in the system.
• Supporting documents have been generated for auditing purposes.
• Knowledge of practical application of work procedures and processes.
• Planning is short-term within 3 months and regular activity cycles.
• Communicates, coordinates and interacts with others in the value chain to ensure cashiering customers receive exceptional experiences.
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.
• Interprets customer requirements in terms of services available and applicable constraints.
• Takes initiative in making decisions within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options, and possible outcomes prior to making decisions.
• Works independently and is oriented towards solving customer queries.
• Takes ownership of customer requests and requirements.
• Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and facilitates operational processes.
• Refs problems falling outside parameters to the team leader/manager for resolution.

Description du poste

Sun International is seeking a frontline customer service point on the South Africa gaming floor to facilitate cash transactions with guests across gaming areas, including counts and vault procedures. You will ensure smooth cash desk operations, perform daily reconciliations, and maintain compliance with gaming regulations.

The role requires shift work and adherence to internal standards and regulatory requirements.