Cash Processing Centre Manager

iZi Group; Durban; On-site; ZAR 500,000 - 600,000; Full time

Job summary

A leading cash management company in Durban is seeking an experienced Cash Processing Centre Manager. The ideal candidate will oversee all cash-related activities, ensure compliance with policies, and manage a team effectively. A Bachelor's degree in a relevant field and a minimum of 3 years of experience in cash management or related legislation are essential. Flexibility in working hours is required.

Qualifications

• Minimum 3 years' experience in cash management or relevant legislation.
• Knowledge of Cash Centre policy and procedures.
• Valid driver's license required.

Responsibilities

• Manage Cash Processing Centre Operations ensuring compliance with policies.
• Oversee cash centre staff and manage budgets effectively.
• Maintain relationships with customers and manage service levels.
• Monitor risk and compliance related to cash handling.

Skills

Communication (written and verbal)

Intermediate MS Office (Excel)

Report and analysis of information

Customer thinking

Education

Bachelor's or tertiary qualification in banking, financial services, or general management

Job description

Overview

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, is inviting individuals to apply for a Cash Processing Manager (CPC) Manager based at our offices in Durban.

Role Overview

The Cash Processing Centre Manager is responsible for overseeing all cash-related activities, ensuring compliance with contractual obligations, implementing company procedures cost-effectively, managing CPC staff, and improving profitability.

Key Responsibilities

• Effective management of Cash Processing Centre Operations: Understanding and complying with policies and procedures, providing performance information, managing reconciliations, authorizing EFT payments, ensuring staff have necessary tools, maintaining equipment, and adhering to legislative and company standards (including SARB, Health and Safety, security, HR, finance, and risk).


• Effective management of Cash Centre staff: Setting behavior standards, managing housekeeping, implementing cost-saving models, managing budgets, wages, and overheads, preventing claims, optimizing labour and organization, ensuring adequate staffing, overseeing employee records, identifying and arranging training, succession planning, promoting personal development, monitoring motivation levels, conducting disciplinary actions, holding staff meetings, and maintaining trade union relationships.


• Effective management of Customer Relationships: Maintaining customer retention and service levels, managing SLAs, and investigating customer queries and complaints.


• Effective management of the Risk process and Compliance: Monitoring loss prevention and reduction, ensuring adherence to procedures, utilising company systems, and maintaining audit records.


• Health and Safety: Reporting and discussing safety incidents, following up on safety activities, attending safety programs, complying with policies, and distributing safety information.

Minimum Requirements

• Qualification: Bachelors or tertiary qualification in banking, financial services, or general management preferred; valid driver's license.


• Experience: Minimum 3 years' experience, knowledge of Cash Centre policy and procedures, relevant SARB legislation, HR policy and procedures, Health and Safety legislation, and sound understanding of financial information.


• Skills and Attributes: Communication (written and verbal), intermediate MS Office (Excel), Google, report and analysis of information, awareness of market environment, delivering strategy, driving change, staff management, working with complexity, managing professionally, customer thinking, and collaborating and cooperating.


• The successful candidate will be required to work nightshift

The role also requires flexibility in working hours and adherence to G4S values: integrity and respect, safety and security, service excellence, teamwork, and innovation. If this role is a fit for you please apply.