Case Admin Manager

nedbank; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial institution in Johannesburg seeks an experienced manager to oversee a team handling risk incidences and ensuring compliance with legal standards. The ideal candidate will have 8-10 years in banking or investigations, and experience in team management. This position offers significant responsibility in fostering a culture of awareness and transformation within the organization.

Qualifications

• Matric / Grade 12 / National Senior Certificate required.
• 8 - 10 years experience in banking or legal environment needed.
• Experience managing a team for at least 2 years.

Responsibilities

• Lead a team of administrators to register risk incidences.
• Ensure stakeholder expectations are met and services are optimal.
• Contribute to the transformation culture within Nedbank.

Skills

Fraud investigation methodology

Client service management

Change management

Budgeting

Coaching

Decision Making

Inspiring others

Education

Advanced Diplomas/National 1st Degrees

Relevant Degree in Commerce/Risk Management, Criminal Justice and Forensic Investigation

Job description

Requisition Number-141127

Location: Johannesburg

Closing Date : 01 August 2025

Job Family

Risk, Audit and Compliance

Manage Others

Job Purpose

To lead and manage a team of administrators to register risk incidences and provide quality assurance; coaching and administrative support to Group Forensic Services and advisory services related to risk incidences to Nedbank; ensuring that risks are accounted for in terms of Nedbank Risk Management Policies.

Job Responsibilities

• Ensure increased awareness of fraud risk trends by sharing information and knowledge across teams within Group Forensic Services (GFS) and other.
• Manage, meet and delivery on stakeholder expectations.
• Create fraud awareness and exchange information on fraud trends identified during reporting of events and finalised investigations.
• Ensure optimal services provided to stakeholders and clarify escalation process, obtain additional information pertaining to specific cases.
• Ensure proper financing of the function by providing input into the formulation of the budget for cost centre, in line with Finance requirements, and based on planned deliverables.
• Ensure that deliverables for the year are achieved within planned budget.
• Ensure agreed targets are met and that hours are accounted for and billed as per transfer pricing agreement with stakeholders.
• Ensure an even spread of workload and improvement of efficiency.
• Ensure transformational targets are met.
• Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Address issues raised in culture surveys.
• Deliver a worldclass service through others and create a client service culture.
• Achieve operational excellence.
• Add value to the business by generating innovative ideas.
• Improve team efficiency and effectiveness yearly by managing business performance.
• Meet timelines and ensure all SLAs are met.
• Scrutinise cases and ensure immediate action taken based on priority.
• Ensure cases captured on the case management system and files prepared for investigators, are completed accurately.
• Ensure cases are investigated by relevant team.
• Ensure team efficiency and improvement of performance.
• Manage and monitor administrative support service rendered to GFS.
• Manage performance of team members by implementing performance agreements and ensuring a clear vision.
• Mentor and coach staff on identified performance gaps.
• Ensure that Business Unit stays abreast in field of expertise and deliver on the expectations from stakeholders.
• Motivate team members to perform and contribute to the success of the business.
• Ensure an environment for optimal performance is created, identifying current and future training and development needs and recruiting and managing talent.
• Maintain a high performing team by identifying talent pool through career conversations and developing talent retention programmes.
• Ensure self and team members understand and embrace the Nedbank vision and values.
• Review completed investigation reports and ensure quality standards are met.
• Ensure all aspects of the reported case have been covered during the investigation, advise appropriate solutions and/or alternatives to be considered, ensure improved service delivery and analysing and vetting completed investigation reports by scrutinising findings and recommendations made by investigators.
• Compile management information on the number of reported cases that resulted in dismissals.
• Ensure that high-risk cases (cases of >R100 000 or cases of staff involvement) are captured accurately on the case management system.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant Degree in Commerce/ Risk Management,Criminal Justice and Forensic Investigation

Minimum Experience Level

• 8 - 10 years experience in banking and/or financial institution and/or forensic and/or other investigations and/or legal environment and 2 years managing a team
• Experience in Case Management, legal documentation, or compliance processes within a financial institution or corporate environment
• Conducting thorough evaluations of client needs, risks, and resources.

Technical / Professional Knowledge

• Budgeting
• Change management
• Client service management
• Employee training/development
• Fraud investigation methodology
• Governance, Risk and Controls
• Legal Risk and practice management
• Principles of project management
• Relevant regulatory knowledge
• Staff resource planning
• Strategic planning
• Coaching
• Decision Making
• Inspiring others
• Guiding Team Success
• Planning and Organizing

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Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at [phone]