Care Manager

Somewhere; Johannesburg; On-site; ZAR 25,000 - 35,000; Full time

Job summary

A leading mental health and psychotherapy practice is seeking a Care Manager to enhance client engagement and support. This full-time position is ideal for a well-organized individual passionate about mental health, with experience in client services. You will manage intake processes, ensure high satisfaction rates, and support administrative tasks within a supportive team environment.

Qualifications

• Minimum 4 years' experience in client services, care coordination, or clinical intake.
• Excellent verbal and written communication skills in English.
• Detail-oriented with strong organizational skills.

Responsibilities

• Manage therapist scheduling using practice management software.
• Serve as the first point of contact for client inquiries.
• Support billing-related coordination.

Skills

Communication

Organization

Client Service

Education

Associate's or Bachelor's degree in psychology, social work, or a related field

Tools

Spreadsheets

Scheduling systems

Zoom

Job description

Industry : Mental Health & Psychotherapy

Schedule : Full-time | Monday–Friday | 9 AM – 6 PM US Central Time (with some weekend availability required)

About the Role

We are seeking a warm, highly organized, and articulate Care Manager to join a premier group psychotherapy practice specializing in Couples Therapy and Sex Therapy.

This is a higher-level administrative role best suited for someone who thrives in a fast-paced, client-facing environment and is comfortable speaking openly and compassionately about topics related to intimacy and sexuality.

As the primary point of contact for incoming clients and external partners, you'll manage a wide range of duties—from client intake and therapist scheduling to outreach and team support.

This role is perfect for someone with a client service background, strong phone presence, and passion for mental health.

Key Responsibilities

Serve as the first point of contact for incoming client calls and inquiries

Manage therapist scheduling using practice management software

Match new clients with appropriate therapists and coaches based on their needs

Conduct satisfaction calls following first appointments to ensure service quality

Follow up with leads and referrals who have not engaged

Respond promptly to new inquiries via phone, email, and contact forms

Support billing-related coordination

Conduct initial outreach, job posting, and pre-screening interviews for new therapist applicants

Lead pre-screen interviews for therapists and coaches applying to join the team

Perform community outreach and business development efforts with partner organizations, clinics, and institutions

Contribute to ongoing refinement of intake, onboarding, and team management processes

Support general administrative tasks as needed

Attend weekly team meetings

Provide weekend coverage for intake calls, when necessary

Objectives

Maintain high client engagement and satisfaction rates through effective intake processes

Improve internal systems and workflows to support long-term business goals

Track and report relevant KPIs and operational metrics

Expand brand awareness and presence within local and online communities

Requirements

Associate's or Bachelor's degree (preferred in psychology, social work, or a related mental health field)

Minimum 4 years' experience in client services, care coordination, or clinical intake

Excellent verbal and written communication in English, with a warm and professional tone

Strong comfort discussing sensitive topics, including intimacy and sexual health

Self-starter who is proactive, goal-driven, and comfortable managing responsibilities independently

Detail-oriented with strong organizational skills

Proficient with spreadsheets, email, scheduling systems, and Zoom

Available for some evening and weekend support aligned with client behavior trends

Why Join Us?

You'll be working with a passionate, mission-driven team committed to creating a supportive space for clients and clinicians alike.

We value authenticity, sex-positivity, and compassion—and we're looking for someone who shares these values to help us grow and deliver exceptional care.