Care Coordinator

LIFE Healthcare Group; Vryheid; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A healthcare services company in KwaZulu-Natal is seeking a Renal Care Coordinator to manage the renal journey for patients, ensuring holistic support and overseeing clinical pathways. Candidates should have a nursing degree and at least 3 years of experience. Proficiency in MS Office and experience with hospital information systems are essential. Applications must be emailed by August 18, 2025.

Qualifications

• 3-5 years of experience as a registered healthcare worker.
• Current SANC/HPCSA registration required.
• Knowledge of clinical coding and renal care is advantageous.

Responsibilities

• Facilitate disease management and support patients throughout their renal journey.
• Identify and manage financial risks related to clinical pathways.
• Track patient diagnostics and liaise with healthcare partners.

Skills

Communication skills

Organizational skills

Sensitivity and diplomacy

Leadership

Education

Diploma or degree in Nursing, Physiotherapy, or related field

Tools

MS Office

Hospital Information Systems (iMEDS, Impilo)

Job description

A vacancy exists for a Renal Care Coordinator based at Life Renal Dialysis Newcastle/Vryheid, reporting to Quality Auditor. The successful candidate will facilitate holistic disease management for patients by integrating various aspects of the renal journey and support the Renal Unit Manager and Multidisciplinary Team in care activities.

Critical Outputs

1. Financial Risk Management
   • Identify deviations from the clinical pathway
   • Manage financial risks related to clinical pathways, including assessments, authorizations, and clinical coding
   • Support the Bill Auditor in resolving funding disputes
   • Monitor and report event costs
   • Analyze trends to identify deviations and influence responsible parties
2. Clinical Risk Management
   • Conduct clinical pre-assessment post-diagnosis
   • Serve as primary contact for patients from diagnosis until they can self-manage
   • Support patients and families with education on care needs throughout their journey
3. Coordination/Facilitation
   • Promote awareness of the Life Care Coordinator role
   • Respond to referrals within 8 working hours
   • Track patient diagnostics and follow-ups
   • Liaise with doctors and MDT members regarding test results and care plans
   • Organize and document MDT meetings
   • Update patient records with MDT outcomes and communicate with healthcare partners
   • Manage outcomes and actions from MDT meetings
   • Assess support needs and facilitate referrals
   • Monitor patient care pathways and follow-up post-discharge
   • Complete reports and records of interventions
   • Educate and empower patients about care options
   • Provide emotional support to patients and families
   • Prioritize workload and improve system efficiency

Minimum Requirements

• Diploma or degree in Nursing, Physiotherapy, Clinical Associates, Paramedics, or related fields covering Anatomy, Physiology, Pathophysiology, Microbiology; registered healthcare worker with 3-5 years’ experience
• Current SANC/HPCSA registration
• Knowledge of clinical coding and case management is advantageous
• Renal care knowledge is advantageous
• Understanding of renal medical aid billing, CPT/CCSA & ICD coding, and funder contracts is advantageous
• Proficiency in computer applications

Competencies

• MS Office and Hospital Information Systems (iMEDS, Impilo, etc.)
• Sensitivity, diplomacy, and strong organizational skills
• Excellent communication skills
• Leadership, problem-solving, resilience, and energy
• Ability to work autonomously
• Relationship building and customer responsiveness

Email applications to [e-mail]. Closing date: Monday, August 18, 2025.

Internal applicants should discuss their application with their line manager. External candidates are also welcome. Life Healthcare is an Equal Opportunity Employer. Only shortlisted candidates will be contacted; if you haven't heard within two weeks post-closing, consider your application unsuccessful.