Care Coordinator

LIFE Healthcare Group; Knysna, George; On-site; ZAR 350,000 - 450,000; Full time

Job summary

A healthcare provider seeks a Renal Care Coordinator based in Knysna to enhance holistic disease management for patients. The role involves coordinating care, managing risks, and providing education to patients and families. Candidates should have a relevant degree, clinical experience, and excellent communication skills. This position offers a unique opportunity to positively impact patient care in a collaborative environment.

Qualifications

• 3-5 years' experience in a clinical role.
• Current SANC/HPCSA registration.
• Knowledge of clinical coding and Life Case Management Toolkit is advantageous.
• Understanding of CPT/CCSA & ICD coding.

Responsibilities

• Facilitate enhancement of holistic disease management for patients.
• Support patients and families with education regarding care needs.
• Build awareness of the Care Coordinator role among providers.
• Respond to referrals within 8 working hours.
• Coordinate MDT meetings and document outcomes.

Skills

Excellent communication skills

Leadership

Problem-solving

Sensitivity and diplomacy

Relationship building

Autonomous work capability

MS Office proficiency

Education

Diploma or degree in Nursing, Physiotherapy, or related fields

Tools

iMEDS

Impilo

Job description

A vacancy exists for a Renal Care Coordinator based at Life Renal Dialysis George/Knysna, reporting to Quality Auditor. The successful candidate will facilitate the enhancement of holistic disease management for patients by integrating various aspects of the renal journey, thereby improving patient care in support of the Renal Unit Manager and the Multidisciplinary Team.

Function

Nursing Facility George/Knysna

Position

Care Coordinator

Introduction

A vacancy exists for a Renal Care Coordinator based at Life Renal Dialysis George/Knysna, reporting to Quality Auditor. The successful candidate will facilitate the enhancement of holistic disease management for patients by integrating various aspects of the renal journey, thereby improving patient care in support of the Renal Unit Manager and the Multidisciplinary Team.

Critical Outputs

• Financial Risk Management
  • Identify deviations from the clinical pathway
  • Manage financial risks related to clinical pathways, including pre-assessment, authorization, and coding
  • Support Bill Auditor in resolving funding disputes
  • Monitor and report event costs
  • Analyze trends and present findings to influence responsible parties

• Clinical Risk Management
  • Conduct clinical pre-assessment post-diagnosis
  • Serve as the primary contact for patients from diagnosis until they can self-manage
  • Support patients and families with education regarding care needs

• Coordination/Facilitation
  • Build awareness of the Care Coordinator role among providers
  • Respond to referrals within 8 working hours
  • Track patient diagnostics and follow-ups
  • Coordinate MDT meetings and document outcomes
  • Update patient records and communicate with healthcare partners
  • Manage outcomes and actions from MDT meetings
  • Assess support needs and make referrals
  • Follow-up post-discharge and monitor care
  • Complete reports and records
  • Educate and empower patients in their care plans
  • Provide emotional support to patients and families
  • Prioritize workload and develop efficiency systems

Requirements

• Diploma or degree in Nursing, Physiotherapy, Clinical Associates, Paramedics, or related fields with foundational knowledge in Anatomy, Physiology, Pathophysiology, and Microbiology; clinical qualification and registration with at least 3-5 years' experience
• Current SANC/HPCSA registration or relevant medical registration
• Knowledge of clinical coding and Life Case Management Toolkit is advantageous
• Renal knowledge and billing process familiarity are advantageous
• Understanding of CPT/CCSA & ICD coding, funder contracts, and hospital practices
• Proficiency in computer systems

Competencies

• MS Office and hospital systems (iMEDS, Impilo)
• Sensitivity, diplomacy, and organization skills
• Excellent communication skills
• Leadership, problem-solving, resilience, and ethical behavior
• Relationship building, customer responsiveness, and autonomous work capability

Email applications to [e-mail]. Closing date: Monday, August 18, 2025.

Internal applicants should discuss their application with their line manager. External candidates are also encouraged to apply. Life Healthcare is an Equal Opportunity Employer. Only shortlisted candidates will be contacted. If you haven't heard within two weeks post-closing, consider your application unsuccessful.