Card Forensic Investigator

nedbank; Johannesburg; On-site; ZAR 450,000 - 600,000; Full time

Job summary

A leading financial institution in South Africa is seeking a skilled individual to conduct forensic investigations to mitigate fraud risk, ensure regulatory compliance, and improve business processes. The ideal candidate will have 3+ years of experience in banking or investigations, combined with strong skills in fraud detection methodologies and reporting. This role offers the opportunity to work within a dynamic team focused on risk and compliance.

Qualifications

• Minimum 3 years experience in banking environment and/or conducting investigations.
• 2–5 years of experience in fraud detection, card transaction analysis, or digital forensic investigations.

Responsibilities

• Conduct investigations in Nedbank following forensic methodologies.
• Report information regarding fraudulent trends to Enterprise Risk Committees.
• Gather and analyze relevant documentation from clients.

Skills

Fraud investigation methodology

Ethics and Fraud

Communication

Customer Focus

Decision Making

Education

Advanced Diplomas/National 1st Degrees

National Diploma or Degree in Forensic Investigation

Tools

Relevant software and systems knowledge

Job description

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Closing Date-08 August 2025

Job Family

Risk, Audit and Compliance

Manage Self: Technical

Job Purpose

To conduct investigations in Nedbank by following forensic methodologies to mitigate fraud risk and criminal liability and ensure regulatory requirements are met.

Job Responsibilities

• Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, business strategy and CSI.
• Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders.
• Ensure work completed per plan and conduct investigations.
• Identify gaps in processes, make recommendations to improve processes and prevent re-occurrence of claims.
• Highlight implication of not implementing recommendations so that corrective action can be taken.
• Prevent further potential losses by alerting other banks of possible fraudulent transactions and identifying suspicious deposits.
• Conduct investigations and report fraudulent activities.
• Ensure regulatory standards for record keeping are met.
• Ensure provision for claims are made and regulatory requirements are met and report claims and corruption cases.
• Ensure consistency of sanctions for similar transgression.
• Report information regarding fraudulent trends to Enterprise Risk Committees (ERCOs) for implementation of preventative and corrective action.
• Gather and analyse relevant documentation received from clients.
• Obtain evidence and determine veracity of claims by requesting assistance from internal sources within Group Risk Services (GRS) as well as suppliers.
• Ensure client needs and expectations are met.
• Enable the implementation of recommendations and actions required.
• Provide updates and feedback related to escalated queries pertaining to alleged fraudulent claims from clients by interacting with the Ombudsman Liaison electronically.
• Improve business performance and prevent further potential losses.
• Prevent further potential losses and alert Legal Insurance for provision in case of losses that are R1m and above.
• Prevent and/or reduce potential losses.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise.
• Support personal growth and effective performance.
• Maintain knowledge management and improve team success.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Preferably have completed a National Diploma or Degree inForensic Investigation,Criminal Justice.

Minimum Experience Level

• Minimum 3 years experience in banking environment and/or conducting investigations
• 2–5 years of experience infraud detection,card transaction analysis, ordigital forensic investigations.

Technical / Professional Knowledge

• Ethics and Fraud
• Fraud investigation methodology
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Relevant regulatory, compliance and risk legislation
• Communication
• Customer Focus
• Decision Making
• Managing Work
• Quality Orientation

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at [phone]

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Please contact the Nedbank Recruiting Team at [phone]

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Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at [phone]