CAPACITI Service Desk & AI Programme - (KwaZulu-Natal)

CAPACITI; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A transformative IT training program in Durban seeks motivated individuals aged 18-34 for its Service Desk & AI Programme. Participants will gain practical experience in IT service desk operations, developing future-ready skills in AI and ML. Ideal candidates are recent graduates or passionate individuals with NQF Level 5 or higher qualifications in IT. The program offers full-time training with industry-recognized certifications and strong career foundations.

Benefits

Industry-recognized certifications

Supportive innovative environment

Career growth opportunities

Qualifications

• Motivated individuals based in Umhlanga - Durban.
• Recent graduates or individuals with a passion for IT.
• Able to provide your certificate of highest academic achievement.

Responsibilities

• Gain real-world IT and AI experience while working on meaningful projects.
• Develop highly sought-after skills in IT service desk operations.
• Work in a supportive environment with growth opportunities.

Skills

Strong communication skills

Problem-solving skills

Interest in AI

Interest in IT Support

Growth mindset

Education

NQF Level 5 or higher in IT specialisation

Job description

Job Advert : CAPACITI Service Desk & AI Programme

Location : Umhlanga Durban

About the Programme

We are launching the CAPACITI Service Desk & AI Programme for 15 individuals based in Durban. This unique opportunity is designed to give participants practical experience in IT Service Desk operations while developing future-ready skills in Artificial Intelligence (AI) and Machine Learning (ML).

If you are passionate about technology and eager to start your career in IT this programme is your gateway to building a strong foundation in digital support and innovation.

Who We are Looking For

• Motivated individuals based in Umhlanga - Durban.
• Recent graduates young professionals or individuals with a passion for IT.
• Strong communication and problem-solving skills.
• Interest in AI IT Support and digital transformation.
• NQF Level 5 or higher qualification in an IT specialisation Computer Science or related field.
• Able to provide your certificate of highest academic achievement.
• A growth mindset and eagerness to learn.

Why Join the Programme

• Be part of a select intake of 15 individuals developing highly sought-after skills.
• Gain real-world IT and AI experience while working on meaningful projects.
• Build a strong career foundation with industry-recognised certifications.
• Work in a supportive innovative environment with clear growth opportunities.

Personal and Eligibility Criteria

• South African nationality (Born Citizenship Status)
• Between the ages of 18-34.
• Unemployed at the time of application.
• Able to attend full-time training Monday to Friday (08:00 - 17:00) for the full 12-month programme.
• Available from October 2025.
• Must be an EE candidate.
• Persons with disabilities (PWD) are encouraged to apply. Reasonable accommodation will be reviewed and made during the recruitment process upon request.
• No criminal record and a clean credit history.

Selection Process

Our recruitment process includes :

• Eligibility Checks - (Previous enrolled Learnership Programmes)
• Internal Assessments
• Telephonic screening
• Psychometric tests
• Final interviews

Applicants must meet the minimum criteria in each phase to progress. Please note : Our funders including YES Naspers and the Jobs Fund will also conduct eligibility checks.

Key Skills

Editorial, Catering, B2C, Camp, Computer Engineering

Employment Type : Full-Time

Experience : years

Vacancy : 1