Callcentre Agent

Merchants; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

An international contact centre in Johannesburg is seeking a vibrant Callcentre Agent to deliver exceptional customer service. The ideal candidate will meet productivity goals and maintain a professional demeanor while communicating effectively in English. Previous call centre experience is essential, and readiness to work shifts is a must. Join a dynamic team committed to exceeding customer expectations.

Qualifications

• Strong command of the English language, both written and verbal.
• Willingness to work evening shifts and weekends.
• At least 12 months of call centre experience.

Responsibilities

• Meet or exceed quality and productivity goals set by management.
• Communicate clearly and politely in both written and oral forms.
• Respond promptly to reviews, moderation, emails, and service expectations.

Skills

Customer service experience

Communication skills

Problem-solving ability

Education

Grade 12 or NQF Level 4 qualification

Job description

Callcentre Agent

Looking for a job to challenge your excellent customer service skills? Look no further...

We are seeking vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client. Our team of trainers will prepare you with all the necessary knowledge before you start.

Job Description:

• Meet or exceed quality and productivity goals set by management.
• Communicate clearly and politely in both written and oral forms.
• Maintain a positive and professional demeanor, representing the company positively.
• Respond promptly to reviews, moderation, emails, and service level expectations.
• Follow company policies and procedures to handle customer requests appropriately.
• Use departmental resources, policies, and procedures effectively.
• Utilize customer service tools to provide accurate responses and excellent customer experiences.
• Escalate customer issues appropriately, ensuring timely and professional service.
• Communicate system issues, process challenges, and customer feedback trends to management.
• Strive to exceed customer expectations by going above and beyond.
• Perform any other duties as assigned.

Requirements:

• Grade 12 or NQF Level 4 qualification.
• Criminal and credit clearances.
• Strong command of the English language, both written and verbal, suitable for an international client.
• Willingness to work evening shifts and weekends.
• Exceptional customer service experience.
• At least 12 months of call centre experience.
• Previous international call centre experience for 6-12 months is highly advantageous.