Call centre service advisor

Defy; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading home appliance company in Gauteng seeks a Customer Service Representative to enhance customer satisfaction through effective problem resolution and communication. The ideal candidate has a Matric certificate and at least one year of call centre experience, fluent in English, with a strong focus on customer service standards. This role emphasizes the importance of meeting service targets and maintaining high customer satisfaction rates.

Qualifications

• Must be able to speak English fluently.
• 1 Year Call Centre Experience required.

Responsibilities

• Liaising telephonically/written with customers and retailers.
• Solving customer education calls by providing technical product knowledge.
• Ensuring service targets are met – KPI’s.

Skills

Customer service skills

Problem-solving abilities

Technical product knowledge

Good communication skills

Education

Matric

Job description

PURPOSE OF THE JOB:

In this role, the goal is to provide excellent customer service, resolve problems efficiently, and enhance customer satisfaction.

KEY RESPONSIBILITIES:

• Liaising telephonically/written with customers and retailers
• Solving customer education calls by providing technical product knowledge by performing ‘First-line support’
• Ensuring service targets are met – KPI’s
• Daily CONTACT and Sales Force system management
• Ensuring customer satisfaction rate according to the company standards
• Reporting on all outstanding calls
• Attending and solving of customer queries via Service Manager, internet and from retail stores

MINIMUM REQUIREMENTS:

• Matric
• 1 Year Call Centre Experience
• Good communication skills
• Must be able to speak English fluently