Call Centre Sales Head

Edge Executive Search; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading company seeks a Call Centre Sales Head in Johannesburg to drive sales performance and manage a large team. This role involves developing sales strategies, ensuring compliance, and improving call quality while achieving KPIs. Ideal candidates will have strong managerial skills, experience in call center environments, and be self-motivated with excellent communication skills.

Qualifications

• FAIS compliant and a Key Individual (KI).
• Experience managing large sales teams, preferably in a call center environment.
• Good knowledge of call center processes and reporting methods.

Responsibilities

• Develop and manage sales strategy.
• Ensure delivery of high-quality sales calls.
• Conduct performance management across sales teams.

Skills

Computer literacy

Managerial skills

Interpersonal skills

Leadership abilities

Time management

Communication skills

Education

Matric qualification

Job description

RESPONSIBILITIES & DUTIES

The responsibilities of the Call Centre Sales Head are not exhaustive and may change from time to time as decided by management.

Strategic

• Develop and manage sales strategy.
• Develop the sales strategy with the Group CEO to align with the business strategy.
• Implement and ensure compliance with the strategy while maximizing results.

Operational

• Ensure delivery of high-quality sales calls and establish strong foundations across all calls.
• Achieve relevant KPIs such as leads per hour, completes per hour, and sales per hour targets for all campaigns.
• Ensure compliance with sales, tone, manner, and legal requirements.
• Focus on reducing pendings below client targets.
• Continuously improve call quality.
• Ensure scripting is fit for purpose, aligned with campaign benefits, presentation, closing, objection handling, and compliance.
• Drive sales performance to meet and exceed client targets.
• Monitor daily productivity of the call center.
• Set monthly targets for KPAs such as RPCs, sales ratio, response rates, average premium, CI/hr, and BI/hr per campaign, aiming to exceed client requirements where relevant.
• Achieve minimum total call center hours and average hours per sales consultant.
• Ensure consistent performance improvement to meet and exceed BI targets.
• Design and implement effective incentive campaigns.

Lead Senior Sales Leaders

• Allocate campaigns to sales teams.
• Take accountability for the structure and growth plans of the sales team.
• Conduct rigorous and consistent performance management across sales teams.
• Align coaching efforts for the sales team.
• Motivate and uphold the values of the client.
• Maintain a pipeline of future SSLs and SLs and ensure their development.

Requirements and Skills :

• Matric qualification.
• Computer literacy.
• FAIS compliant and a Key Individual (KI).
• Deep understanding and experience in managing large sales teams, preferably in a call center environment.
• Good knowledge of call center processes, procedures, and reporting methods.
• Understanding of all company policies and procedures.
• Strong managerial skills.
• Excellent understanding of business strategy.
• Self-motivated and able to cope well under pressure.
• Good interpersonal and communication skills, verbal and written.
• Effective time management.
• Strong leadership abilities.
• Ability to motivate the sales floor constantly.