Call Centre Sales Agent - UK (Pipeline)

Outworx; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading international campaign manager seeks Sales Agents for their UK campaign in Cape Town. This full-time, on-site role involves identifying client needs, providing product solutions, and achieving sales targets while ensuring compliance with regulations. Ideal candidates have a background in sales and strong customer service skills.

Qualifications

• Experience in sales or customer service roles.
• Ability to handle objections and close sales.
• Strong communication skills.

Responsibilities

• Conduct fact-finding to identify client requirements.
• Use product knowledge to meet customer needs.
• Build rapport and close sales.

Job description

Outworx is looking for Sales Agents for a leading International UK campaign.

This is a full-time, on-site UK Sales Advisor role located in Cape Town, CBD. You will be required to work as part of a team and individually to provide support to the relevant sales department clients to ensure the conversion of new business, service of existing clients, and retention of renewals to achieve and deliver company income targets (KPIs) in accordance with company procedures and complaint and regulatory requirements.

Roles and Responsibilities

1. Complete the key task of “fact finding” to identify clients’ requirements and to provide the best level of product / service to fulfill their needs.
2. Using the information gathered, determine which product / services will be best suited for the customer's needs.
3. Discuss any “additional” needs or services to ensure that all requirements are satisfied.
4. Ability to build rapport and handle objections to close sales.
5. Identify all potential cross-sales and up-sell opportunities, referring to other departments where necessary.
6. Use the product and customers' needs to convert potential customers into sales.
7. Provide solid customer service as well as upsell using benefits and customer needs.
8. Assist and support in generating new leads and inquiries.

Compliance

1. Adhere to treating customers fairly (TCF) at all times.
2. Comply with all regulations set by the FCA and be aware of and adopt any changes in regulatory practice through attending appropriate training and maintaining competence in the relevant area.
3. Follow and comply with all scripting set out by the company in line with FCA guidelines.