Call Centre Quality Assessor/Team Manager

Infoempregos; Western Cape; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading company in South Africa is seeking proactive individuals eager to learn and grow. This entry-level position offers training and development opportunities while providing essential support in customer service and administration. Ideal for candidates with no prior experience, this role emphasizes communication and organizational skills.

Benefits

Transportation allowance

Meal allowance

Medical assistance

Continuous training and growth opportunities

Qualifications

• Willingness to learn and adapt to new challenges.
• Good verbal and written communication skills.

Responsibilities

• Assist in customer service and administrative support.
• Manage and organize files and documents.
• Provide assistance with projects and daily tasks.

Skills

Communication

Organization

Adaptability

Tools

Computer Tools

Job description

Job Description:

Optimize lead distribution for maximum ROI. Provide training, coaching, and feedback to team members. Ensure calls meet company requirements and achieve KPIs.

We are looking for a young talent to join our team in a position suitable for candidates with no previous experience. If you are proactive and eager to learn, contact us!

Requirements:

• Willingness to learn and adapt to new challenges.
• Good verbal and written communication skills.
• Organization and sense of responsibility.
• Basic knowledge of computer tools.

Responsibilities:

• Assist in customer service and administrative support.
• Manage and organize files and documents.
• Provide assistance with projects and daily tasks.
• Perform support activities across various sectors of the company.

Benefits:

• Transportation allowance.
• Meal allowance.
• Medical assistance.
• Continuous training and growth opportunities.