Call Centre Operator

University of Fort Hare; Midrand; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading education institution seeks a motivated Call Centre Operator to join their team in Midrand. This permanent role involves contacting prospective students, conducting needs analyses, and scheduling consultations to support recruitment efforts. The ideal candidate will have a Matric certificate, relevant experience, and strong communication skills.

Qualifications

• Matric is essential, relevant tertiary qualification is an advantage.
• 1–2 years’ experience in sales, admin, marketing, customer service, or telemarketing.
• Excellent telephone manner and communication skills.

Responsibilities

• Making initial contact with prospective students via phone.
• Conducting needs analysis to determine their study interests.
• Booking and scheduling student consultations.

Skills

Sales

Customer Service

Admin

Marketing

Telemarketing

Education

Matric

Relevant tertiary qualification

Job description

Monthly Cost To Company (Market related, Negotiable)

Are you passionate about education and making a meaningful impact in the lives of students? We are seeking an enthusiastic and motivated Call Centre Operator to join our vibrant team on a permanent basis.

In this role, you’ll be responsible for:

• Making initial contact with prospective students via phone.
• Conducting a needs analysis to determine their study interests.
• Assessing basic admission criteria.
• Booking and scheduling student consultations in line with targets.
• Capturing and updating prospective student information in our systems.
• Following up on leads and rescheduling missed consultations.
• Supporting marketing initiatives and student recruitment efforts.
• Assisting with administrative tasks, especially during peak registration periods.

What You Bring

• Matric is essential; a relevant tertiary qualification is an added advantage.
• 1–2 years’ experience in sales, admin, marketing, customer service, or telemarketing.
• Excellent telephone manner and communication skills.
• Strong data capturing and typing accuracy.
• Organised, proactive, and a team player.

Please note that only suitable candidates will be contacted.