Call Centre Manager

Liquid Thought; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Join a dynamic and innovative firm as a Call Centre Manager, where your leadership will inspire a high-performing team. This exciting role involves driving sales and ensuring customer satisfaction while optimizing call centre operations. You'll be at the forefront of implementing strategies that enhance performance and deliver results. If you're passionate about sales and have a proven track record in call centre management, this is the perfect opportunity to make a significant impact in a vibrant environment. Embrace the challenge and take your career to new heights with this forward-thinking organization.

Qualifications

• Proven experience in Call Centre Management.
• Strong Leadership & Coaching Skills.

Responsibilities

• Manage & Inspire a High-Performing Team.
• Drive Sales & Crush Targets.
• Develop & Implement Call Centre Strategies.

Skills

Call Centre Management

Leadership

Sales Skills

Communication

Problem Solving

Job description

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Are you a dynamic leader with a passion for sales? Join our client's high energy Call Centre and take charge of a results-driven team!

What you will do:

• Manage & Inspire a High-Performing Team.
• Drive Sales & Crush Targets.
• Oversee CRM, Reporting and Lead Processing.
• Ensure excellent Customer Service & Satisfaction.
• Develop & Implement Call Centre Strategies.
• Optimise workflows & Call Centre Operations.
  
  
  

Requirements:

• Proven experience in Call Centre Management.
• Strong Leadership & Coaching Skills.
• Sales-driven Mindset.
• Exceptional Communication & Problem Solving abilities.
  
  
  

Confident that you're a strong match for this position? Submit your application now!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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