Call Centre Agent (Debt Collections)

Tyron Consultancy; Roodepoort; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A financial consultancy in Roodepoort is seeking experienced Call Centre Agents for a debt collections team. You will be responsible for outbound calls to recover outstanding payments, negotiate payment arrangements, and maintain accurate account systems. The ideal candidate should have a Matric certificate, relevant experience, and skills in communication and negotiation. Join a target-driven team in a high-pressure environment.

Qualifications

• 1-2 years’ debt collection experience, ideally involving public sector accounts.
• Experience using Excalibur dialler systems (predictive, power, click-to-dial).
• Working knowledge of SAP (Solar, Moonsoft) is an advantage.

Responsibilities

• Make outbound calls to recover outstanding payments.
• Negotiate and follow up on payment arrangements.
• Update records and collection notes using Excalibur and SAP.

Skills

Excellent verbal communication

Negotiation skills

Ability to work under pressure

Time Management

Education

Matric (Grade 12)

Certificate in credit management or finance

Tools

Excalibur dialler systems

SAP

Microsoft Office (Excel, Word, Outlook)

Job description

Call Centre Agent (Debt Collections) required in Roodepoort.

We’re looking for experienced Call Centre Agents to join a debt collections team focused on recovering outstanding payments from public sector clients. This is a high-volume, target-driven environment suited to someone who can work under pressure, communicate effectively, and manage follow-ups confidently.

You’ll be responsible for handling outbound calls, negotiating payment arrangements, tracking follow-ups, and updating account systems accurately.

Requirements:

• Matric (Grade 12)
• A certificate in credit management or finance is an advantage
• 1-2 years’ debt collection experience, ideally involving public sector accounts
• Experience using Excalibur dialler systems (predictive, power, click-to-dial)
• Working knowledge of SAP (Solar, Moonsoft), Sage is an advantage
• Computer literacy in MS Office (Excel, Word, Outlook)
• Excellent verbal and written communication skills
• Ability to meet daily/weekly/monthly targets

Key Responsibilities:

• Make outbound calls to recover outstanding payments
• Negotiate and follow up on payment arrangements
• Update records and collection notes using Excalibur and SAP
• Escalate unresolved queries where needed
• Prepare progress reports and track commitments
• Resolve invoice and remittance queries
• Prioritise accounts based on age analysis reports
• Ensure compliance with internal processes and relevant legislation