Call Centre Agent - (AFRIKAANS AND CUSTOMER SERVICES)

Bridgena Barnard & Associates; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A recruitment firm in Cape Town is looking for a junior Call Centre Agent. The ideal candidate will have excellent communication skills in Afrikaans and English, relevant customer care experience, and familiarity with MS Office. The role involves handling inquiries and general administration tasks, making it perfect for someone starting their career in this field.

Qualifications

• Fluent in Afrikaans and English, both written and verbal.
• Previous experience in a call center environment is preferred.
• Knowledge of Funeral Insurance is a plus.

Responsibilities

• Assist with Afrikaans speaking inquiries.
• Handle inbound and outbound calls.
• Perform general administration and record keeping.

Skills

Communication skills in English

Communication skills in Afrikaans

Customer care experience

MS Office (Excel, Word, Outlook)

Additional languages

Education

Grade 12 or similar qualification

Job description

Call centre agent position available for a junior person with experience as a Call centre agent and able to assists Afrikaans speaking enquiries

Duties and Responsibilities :

• Grade 12 or similar qualification is essential.
• Excellent written and verbal communication skills in English and Afrikaans is essential (must be fluent in Afrikaans).
• Previous Customer Care experience in a Call Centre and Funeral Insurance knowledge will be preferred.
• Experience with MS Office, especially Excel, Word and Outlook are required.
• Additional Language(s) will be favourable.

Sectors :

Admin, Office & Support, Sales and Marketing, Marketing

Inbound Calls, Outbound Calls, General Administration, Record Keeping