Call Centre Agent, 4 months contract (Midrand)

AtripleA Recruitment & Temps; Midrand; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in Midrand is seeking a Call Centre Agent for a 4-month contract. The role involves overseeing customer claims, responding to inquiries, and ensuring service level agreements are maintained. Candidates should have matric, call center experience, and a valid driver's license.

Qualifications

• Matric is required.
• Experience in a call center is essential.
• Must have a valid driver's license and own car.

Responsibilities

• Answer phones to assist customers.
• Respond to customer emails.
• Verify claims against company rules.

Skills

Customer Service

Communication

Problem Solving

Education

Matric

Tools

Microsoft Office Suite

Outlook

Job description

Job title : Call Centre Agent, 4 months contract (Midrand)

Job Description :

Oversee all claims on the system as front line

Assist SOP team with any task required

Reporting to SOP Team Leaders

Escalate any issues internally

Ensure company SLA is not breached

Responsibilities :

Answer phones top assist customers

Respond to emails from customers

Engage courier and warehouse with any issues related to claims by customers

Verify claims against set company rules to verify or fail claims

Work with supplier’s support structure

Minimum Qualifications and Requirements :

Matric

Call centre experience and certifications

Microsoft Office Suite, Outlook

Must have own car and valid driver’s license