Call Centre Agent,, 4 months contract (Midrand)

AtripleA Recruitment & Temps; Johannesburg; On-site; ZAR 50,000 - 200,000; Part time

Job summary

A recruitment agency is seeking a Call Centre Agent for a 4-month contract in Midrand. The role involves assisting customers over the phone and email, verifying claims, and supporting internal processes. Candidates must have a Matric certificate, call centre experience, and proficiency in Microsoft Office. A valid driver's license and own transportation are also required. Trustworthiness and multitasking capabilities are essential for this role.

Qualifications

• Matric required for applying.
• Experience in a call centre environment is essential.
• Proficiency in Microsoft Office Suite is needed.

Responsibilities

• Answer phones to assist customers.
• Respond to emails from customers.
• Engage couriers and warehouses regarding claims.

Skills

Call centre experience

Bilingual

Microsoft Office Suite

Multitasking

Education

Matric

Tools

Microsoft Outlook

Job description

Job title: Call Centre Agent, 4 months contract (Midrand)

Job Description :

Overview

Over see all claims on the system as front line

Assist SOP team with any task required

Reporting to SOP Team Leaders

Escalate any issues internally

Ensure company SLA is not breached

Responsibilities

• Answer phones top assist customers
• Respond to emails from customers
• Engage courier and warehouse with any issues related to claims by customers
• Verify claims against set company rules to verify or fail claims
• Work with supplier’s support structure

Minimum Qualifications and Requirements

• Matric
• Call centre experience and certifications
• Microsoft Office Suite, Outlook
• Bilingual
• Must have own car and valid driver’s license
• Responsible, Trustworthy and Honesty
• Able to multitask