Call Centre Agent

Moonstone Information Refinery; Stellenbosch; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A financial services company in Stellenbosch is seeking a client services administrator to assist with high volumes of enquiries via telephone and email. Candidates should have strong administrative skills, excellent interpersonal abilities, and proficiency in English and Afrikaans. The position requires a minimum of Grade 12 and 3 years of experience in office administration. This is a fixed-term contract of 12 months, with applications closing on 31 July 2025.

Qualifications

• Minimum of Grade 12 qualification is required.
• Diploma or certificate in business or office administration preferred.
• 3+ years experience in office administration and client services.

Responsibilities

• Receive and resolve telephonic and email enquiries.
• Perform necessary administration according to FSCA regulations.

Skills

Confidentiality

Interpersonal skills

Client service focus

Communication in English & Afrikaans

Analytical thinking

Problem-solving

Administrative skills

Education

Grade 12 Qualification

Diploma/certificate in business or office administration

Tools

Microsoft Office

Windows applications

Internet and e-mail

Job description

Location: Stellenbosch

Contract Type: Fixed Term Contract (12 months)

Appointment Date: 1 August 2025 or the soonest thereafter.

Remuneration: Market related

Reference: MIRCCAGENT04

The purpose of the position

To assist candidates/clients with high volumes of telephonic and e-mail enquiries, together with the administration pertaining to the Regulatory Examinations and according to the enquiries received.

Main Responsibilities

Receive and resolve enquiries, telephone and e-mail correspondence together with the required administration according to the Rules and Regulations as stipulated by the FSCA.

Relevant Skills

• Maintain confidentiality.
• Strong work ethic, ability to demonstrate excellent interpersonal skills with high focus on client service.
• Positive outlook in life, always be presentable, self-motivated and punctual.
• Well spoken, excellent telephone manner with an ability to communicate effectively in English & Afrikaans (both verbally and in writing).
• High degree of patience and assertiveness to promote a trustworthy and credible culture where clients are treated fairly and are properly informed.
• Strong Administrative skills: Recordkeeping, Accuracy & attention to detail. Proficient in spelling, punctuation, grammar and other language skills.
• Thinking skills: Analytical thinking.
• Problem solving & decision making.
• Able to work independently as well as part of a team in an open plan environment.
• Good interpersonal skills.
• Must be able to maintain a high-volume workload. Work well under pressure with a positive attitude, taking personal responsibility for results.
• Ability to be methodical, detail-oriented and maintain a high level of accuracy.
• Ability to take ownership of all administration procedures and identify areas of improvement.
• Ability to establish and maintain co-operative and positive working relationships with management and team members.
• Be able to effectively use a variety of desktop and online applications and having excellent typing skills.

Qualifications

• Minimum of Grade 12 Qualification.
• Diploma/certificate in business or office administration will be an advantage.

Experience

• Minimum of 3 years’ experience in office administration and Client Services.
• Previous working experience or knowledge of the Financial Services Industry, FAIS or Regulatory Examinations will be advantageous.
• Intermediate or Advanced experience in all Microsoft Office & Windows applications, Internet and e-mail.

Competencies

• Reliable * Focused * Goals and Deadline driven * Effective time management & business ethics
• Stress tolerance and resilience * Loyal & trustworthy * Commitment to quality and excellence

Closing date for applications: 31 July 2025.

Please note: Preference will be given to AA / EE applicants.

Only suitable applicants will be contacted. Should you have not received a request for interview by 08 August 2025, please consider your application unsuccessful.