Call Centre Agent

Santam Insurance; Sandton; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is seeking a Call Centre Agent to join their dynamic team. In this role, you will engage with clients, providing exceptional service and accurate information about short-term insurance products. Your ability to communicate effectively and maintain excellent product knowledge will be crucial for success. This position offers an opportunity to thrive in a fast-paced inbound call centre environment, where your contributions will directly impact customer satisfaction and business growth. If you are service-oriented and have a passion for helping others, this role is perfect for you.

Qualifications

• Minimum Matric or equivalent required.
• FAIS Accreditation and RE1 preferred for candidates in finance.

Responsibilities

• Interact with clients via phone or face-to-face.
• Provide accurate information about insurance products.

Skills

Computer literacy in MS Office

Interpersonal skills

Written communication skills

Telephonic communication skills

Service orientation

Attention to detail

Ability to work under pressure

Outbound experience

Education

Matric or suitable equivalent

FAIS Accreditation and RE1

Job description

What will you do?

Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo).

What will make you successful in this role?

The successful candidate will be required to market and/or sell short term insurance products to clients as well as intermediaries.

Key Responsibilities

1. Interact with clients (telephonically or on a face to face level)
2. Operate in an Inbound call centre environment
3. Maintain excellent product knowledge
4. Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
5. Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation
6. Resolution of verbal and written queries
7. Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication.
8. Ad hoc support to management and the sales team as and when required.

Qualifications & Experience

1. Minimum Matric or suitable equivalent
2. FAIS Accreditation and RE1 (if they have been in the financial industry)
3. 3 years’ experience in the Call centre environment

Skills

1. Computer literate in MS Office Excel, Word and Outlook
2. Good interpersonal skills
3. Good written and telephonic skills
4. Good command of English language
5. Service orientated
6. Attention to detail
7. Work well under pressure
8. Outbound experience advantageous.

Knowledge

1. Client Service Orientation
2. Problem Solving
3. Decision Making
4. Resilience
5. Handling Information
6. Gathering Information
7. Oral Communication