Call Centre Agent

Responsibilities:

1. Receive calls from customers / passengers;
2. Deal with problems such as delays, cancellations, etc.;
3. Explain processes to customers and assist them where necessary;
4. Work in a team and longer than normal hours (shift work);
5. Deal with confidential information;
6. Communicate with customers both verbally and in writing.

Minimum Requirements:

1. Grade 12;
2. One (1) to four (4) years’ experience in a Call Centre Environment;
3. Travel or relevant qualification will be an advantage;
4. Excellent communication in English – speak, read, and write;
5. Solid computer literacy;
6. Excellent phone etiquette;
7. No criminal or credit record;
8. Able to work on weekends, public holidays, and flexible hours as required;
9. Own transport would be an advantage.

Personal Attributes:

1. Punctual;
2. Excellent understanding or experience of delivering great customer service;
3. High degree of patience and assertiveness;
4. Conflict resolution skills;
5. Immaculate time keeping;
6. Trustworthy, professional, and reliable, including dealing with confidential information;
7. The ability to work well under pressure;
8. Practice good time management and willingness to work longer than normal office hours;
9. Remains focused in order to handle objections.

Shifts:

1. 07:00 – 16:00
2. 08:00 – 17:00
3. 09:00 – 18:00
4. 10:00 – 19:00
5. Includes weekends and public holidays.