Call Centre Agent

Water Tower Group; Kempton Park; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading customer service firm in Gauteng is seeking a motivated Call Centre Agent to join their team. As the first point of contact for clients, you will provide exceptional customer service and support. Key responsibilities include answering customer inquiries, processing orders, and resolving complaints. Candidates should have a high school diploma and 1-2 years of experience in a similar role. Join a supportive environment with opportunities for growth.

Benefits

Competitive benefits

Training and development opportunities

Supportive team culture

Qualifications

• Minimum of 1-2 years of experience in a customer service or call centre role.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Answer incoming calls and respond to customer inquiries and concerns.
• Provide accurate information about our products and services.
• Process orders, returns, and exchanges according to company policies.
• Handle and resolve customer complaints.

Skills

Excellent communication and interpersonal skills

Strong problem-solving and decision-making skills

Ability to handle high call volumes

Bilingual in English and French

Education

High school diploma or equivalent

Tools

Proficient in Microsoft Office

Experience with CRM software

Job description

permanent

Position : Call Centre Agent

Role Overview :

We are seeking a highly motivated and customer-oriented Call Centre Agent to join our team. As a Call Centre Agent, you will be the first point of contact for our clients and will play a crucial role in providing exceptional customer service and support. This is a full-time, permanent position with opportunities for growth and development within the company.

Key Responsibilities :

• Answer incoming calls and respond to customer inquiries and concerns in a professional and timely manner
• Provide accurate information about our products and services to customers
• Process orders, returns, and exchanges according to company policies
• Handle and resolve customer complaints and escalate issues as needed
• Maintain customer records and update information as necessary
• Meet and exceed individual and team performance targets
• Collaborate with other departments to ensure seamless customer experience
• Continuously strive to improve customer satisfaction and retention rates

Requirements :

High school diploma or equivalent

Minimum of 1-2 years of experience in a customer service or call centre role

Excellent communication and interpersonal skills

Ability to handle high call volumes and work in a fast-paced environment

Strong problem-solving and decision-making skills

Proficient in Microsoft Office and experience with CRM software is a plus

Willingness to work flexible hours, including evenings and weekends

Bilingual in English and French is an asset

Why Work for Us :

At Water Tower Group, we value our employees and strive to create a positive and inclusive work environment. As a member of our team, you will have access to competitive benefits, training and development opportunities, and a supportive team culture. We also offer opportunities for career advancement within the company.

Join our team and be a part of a company that is committed to providing top-quality products and services to our valued customers. Apply now and take the first step towards a rewarding career as a Call Centre Agent with Water Tower Group.