Call centre agent

Phakisa Holdings; Johannesburg; On-site; ZAR 50,000 - 200,000; Part time

Job summary

A leading logistics company in Johannesburg is seeking experienced Call Centre Agents for inbound and outbound roles. Candidates must hold Call Centre Communications and Effectiveness certificates and have experience in customer service delivery. Responsibilities include handling incoming calls and making outbound service follow-ups. Competitive remuneration offered.

Qualifications

• Must have Call Centre Communications and Effectiveness certificates.
• Experience in inbound and outbound call center roles.

Responsibilities

• Handle incoming customer calls to provide support and resolve issues.
• Make outgoing calls to confirm delivery details and follow up on service feedback.

Skills

Call centre agent certificate

Call Center experience

Matric

Education

Call Centre Communications Certificate

Call Centre Effectiveness Certificate

Job description

Looking for experienced Call Centre Agents for both inbound and outbound roles. Must have Call Centre Communications and Effectiveness certificates.

Call Centre Agent

Location : JHB - Central

Type : Contractor

Seniority Level :

Mid Career (4 - 6 yrs exp)

Duties and Responsibilities :

• Inbound Call Centre Agent : Handles incoming customer calls to provide support, track shipments, resolve delivery issues, and respond to general logistics inquiries. Ensures efficient communication and high levels of customer satisfaction.
• Outbound Call Centre Agent : Makes outgoing calls to customers and clients to confirm delivery details, follow up on service feedback, promote logistics solutions, and provide proactive support. Focuses on maintaining strong customer relationships and supporting operational efficiency.

Qualifications :

Certificate : Call Centre Communications, Certificate : Call Centre Effectiveness

Skills Required :

Call centre agent certificate, Call Center experience, Matric