Call Centre Agent

Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo).

What will make you successful in this role? The successful candidate will be required to market and/or sell short term insurance products to clients as well as intermediaries.

Key Responsibilities:

1. Interact with clients (telephonically or on a face-to-face level).
2. Operate in an inbound call centre environment.
3. Maintain excellent product knowledge.
4. Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
5. Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations, and other supporting documentation.
6. Resolution of verbal and written queries.
7. Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication.
8. Ad hoc support to management and the sales team as and when required.

Qualifications & Experience:

1. Minimum Matric or suitable equivalent.
2. FAIS Accreditation and RE1 (if they have been in the financial industry).
3. 3 years' experience in the call centre environment.
4. Computer literate in MS Office Excel, Word, and Outlook.