Call centre Agent

Merchants; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading BPO company in Johannesburg is looking for a Call Centre Agent to serve as the first point of contact for customers. The successful candidate will be responsible for delivering exceptional customer service, handling various customer inquiries, and ensuring satisfaction. Applicants should have a Matric Certificate and at least 6 months of customer service experience, with strong English proficiency and skills in multiple software tools. This is an exciting opportunity to enhance customer interactions in a dynamic environment.

Qualifications

• 6 months of Customer Service experience required.
• 12 months in a contact centre is preferable.

Responsibilities

• Deliver exceptional customer service.
• Handle inbound and outbound calls.
• Respond to customer enquiries and complaints.
• Process documentation as required.

Skills

Computer Literacy

Excellent English proficiency

Multi-Tasking ability

Working knowledge of Microsoft Excel

Working knowledge of Microsoft Word

Working knowledge of Microsoft Outlook

Typing Speed 25wpm

Education

Matric Certificate / NQF L4

Job description

Call centre Agent

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Purpose of Role

To deliver customer services within the BPO industry, inspiring confidence in their ability and confidentiality of customer information being dealt with.

First point of contact customers; taking inbound and / or outbound calls for, among other things, responding to customer enquiries, handling product requests, customer contact fulfilment, handling customer complaints and claims, and processing documentation, where relevant.

Experience Essential

6 months Customer Service

Skills Essential

Computer Literacy,

Excellent English proficiency in speech and writing,

Multi-Tasking ability,

Working knowledge of Microsoft Excel, Word and Outlook,

Typing Speed 25wpm,

Experience Preferential

12 months contact centre.

Education :

Matric Certificate / NQF L4