Call Centre Agent

Premier; Gauteng; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Premier FMCG is seeking a dedicated Call Centre Agent to join their team. The successful candidate will handle inbound calls, address customer complaints, and maintain professional service standards. This role is crucial in ensuring customer satisfaction and involves interacting with current and potential customers to solicit sales. Candidates should possess excellent communication skills and a commitment to teamwork.

Qualifications

• Maintain professional relationships and provide excellent customer service.
• Assist in capturing orders and maintaining accurate records.

Responsibilities

• Receive inbound calls and respond to customer complaints.
• Capture information accurately on relevant systems.

Skills

Customer Service

Communication Skills

Teamwork

Job description

Premier FMCG leads the Fast-Moving Consumer Goods (FMCG) industry with unwavering dedication to excellence and innovation.

We are shaping the future of consumer goods and seek a remarkable Call Centre Agent to join our devoted team.

Main Purpose

The Call Centre Agent plays a vital role in receiving inbound calls and responding to customer complaints.

They will contact current and potential customers from the formal or informal trade by telephone to solicit sales orders.

Attend to customer queries and complaints.

Key Responsibilities

• Excellent customer service: Maintain relations and a professional attitude at all times.
• Ensure excellent and professional customer service, including first call resolution, effective soft skills, telephone and email etiquette, business writing, and bulk buying sales.
• Communication & Stakeholder Engagement: Assist other departments as needed on order specifications, additional needs, or special requirements.
• Capturing information: Ensure accurate capturing of information received from various sources on relevant systems daily.
• Operating guidelines: Adhere to operating guidelines and standard procedures regarding quality, accuracy, and behavior.
• Maintenance functions: Perform regular daily order schedule maintenance, such as order hold removal and obtaining official authorization numbers from various buying groups.
• Cross training: Cross-train into other departmental areas, including HPC and Milling, including handling free stock orders.
• Verification process: Responsible for order entry and verification against customer orders.
• Teamwork: Collaborate with the team to ensure efficient order processing.
• Call allocation: Ensure all incoming calls are answered within the allocated timeframe as per standard processes.