Call Centre Agent

Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo).

What will make you successful in this role?

The successful candidate will be required to market and/or sell short term insurance products to clients as well as intermediaries.

Key Responsibilities:

• Interact with clients (telephonically or on a face-to-face level)
• Operate in an inbound call centre environment
• Maintain excellent product knowledge
• Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
• Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations, and other supporting documentation
• Resolution of verbal and written queries
• Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication.
• Ad hoc support to management and the sales team as and when required.

Qualifications & Experience

• Minimum Matric or suitable equivalent
• FAIS Accreditation and RE1 (if they have been in the financial industry)
• 3 years’ experience in the call centre environment

Skills

• Computer literate in MS Office Excel, Word, and Outlook