Call Center Team Lead (French speaking)

Neo Group; Cape Town; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

An international iGaming company in Cape Town is seeking an experienced Call Center Team Lead to manage a team of outbound agents. The ideal candidate will have leadership experience, be fluent in French and English, and thrive in a fast-paced environment. This role offers a competitive salary, performance bonuses, and flexible working options. Join Neo Group to be part of a diverse and dynamic team revolutionizing the gaming industry.

Benefits

Competitive base salary

Team performance bonuses

Ongoing training and career development

Flexible working options

Dynamic international environment

Qualifications

• Proven experience as a call center team lead or supervisor, ideally in iGaming.
• Ability to thrive in a target-driven environment.
• Strong interpersonal skills.

Responsibilities

• Lead and motivate a team of sales agents to meet KPIs.
• Monitor performance and provide coaching.
• Conduct training sessions and team meetings.

Skills

Leadership and coaching abilities

Fluency in French

Fluency in English

Excellent communication skills

Analytical skills

Tools

CRM tools

Call center systems

Job description

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are seeking an experienced, multilingualCall Center Team Leadto manage and guide a team of outbound agents in the fast-paced online casino environment. The ideal candidate is fluent in French and English, performance-driven, and passionate about leading teams to success in a results-focused sales setting.

Your Role:

• Lead, motivate, and manage a team of sales agents to achieve individual and team KPIs
• Monitor and evaluate daily performance, providing coaching and feedback
• Track call metrics, conversion rates, and performance reports
• Conduct regular one-on-ones, training sessions, and team meetings
• Support agents in resolving escalated customer issues
• Collaborate with management on strategy, reporting, and campaign planning
• Ensure high-quality customer engagement and compliance with company policies

• Proven experience as a call center team lead or supervisor (iGaming or online casino experience is highly preferred)
• Strong leadership and coaching abilities
• Fluent inFrench and English(spoken and written)
• Excellent communication and interpersonal skills
• Familiarity with CRM tools and call center systems
• Strong analytical skills and a proactive attitude
• Ability to thrive in a target-driven environment

• Competitive base salary + team performance bonuses
• A fast-growing, dynamic, and international work environment
• Ongoing training and career development opportunities
• The opportunity to lead a high-performing team in the online gaming industry
• Flexible/remote working options depending on location

Why Neo Group?

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:

For more details about life and careers at Neo Group, visit our CAREERS SITE, follow us on INSTAGRAM, and engage with us on LINKEDIN.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

Commitment to Diversity:

At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply. If you are passionate about contributing to a diverse workplace, we would love to hear from you.