Call Center Specialist

DayOne; Johannesburg; On-site; ZAR 199,000 - 331,000; Full time

Benefits offered by this job

Meal Allowance

Mobile Allowance

Night Shift Allowance

Contract Completion Bonus

Annual Leave

Sick Leave

Hospitalization Leave

Overtime Pay

Birthday leave

Company Insurance

Job summary

DayOne invites applications for a Call Center Specialist fluent in Mandarin and Cantonese. This role supports 24/7 operations, requires strong communication and a proactive mindset, and involves handling high-volume customer inquiries across phone, chat, and email.

You will work in the Customer Success Department, with shifts across morning, afternoon, or night, including weekends and public holidays; training and opportunities for permanent placement are offered.

Qualifications

• Minimum 5 years' experience in a call center or contact center.
• Fluent in Mandarin and Cantonese (reading, writing, speaking) – mandatory.
• Strong interpersonal skills and the ability to work under pressure in a high-paced environment.
• Excellent problem-solving, time management, and decision-making skills.
• Tech-literate with hands-on experience in customer service platforms and CRM tools.
• Flexible to work rotational shifts, including overnight, weekends, and public holidays.

Responsibilities

• Handle multi-channel customer interactions (phone, chat, email) promptly and professionally.
• Communicate clearly and effectively in Mandarin, Cantonese, and English.
• Provide accurate information, resolve customer inquiries, and escape issues when necessary.
• Log customer interactions and follow up with appropriate departments as needed.
• Uphold service level standards and KPIs related to response time, resolution, and customer satisfaction.
• Maintain confidentiality and integrity in handling sensitive customer information.
• Adapt quickly to updates in procedures, systems, and product offerings.
• Work collaboratively within a shift team to ensure 24/7 coverage and seamless handovers.

Skills

Mandarin

Cantonese

English

Tools

CRM tools

Job description

Join DayOne - Shaping the Future of Data Infrastructure DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe - and we’re just getting started. As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure. If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Job Title: Call Center Specialist

Location: DayOne, Nusajaya Tech Park, Johor

Department: Customer Success Department

Working Shifts: Morning (7am - 4pm) or Afternoon (3pm - 12am) or Night (11pm - 8am), shift schedule changes monthly

Salary Package Includes:

• Basic Salary
• Meal Allowance
• Mobile Allowance
• Night Shift Allowance
• Contract Completion Bonus

Benefits:

• Annual Leave
• Sick Leave
• Hospitalization Leave
• Overtime Pay
• Birthday leave
• Company Insurance

Job Overview

We are seeking an experienced and dynamic Call Center Specialist who is fluent in Mandarin and Cantonese (spoken, written, reading). This role is critical to our front-line service excellence and requires a candidate with strong communication skills, a proactive mindset, and a background in high-volume customer support environments. The successful candidate will thrive in a fast-paced, 24/7/365 operational set-up and be willing to work on weekends and public holidays.

Key Responsibilities

• Handle multi-channel customer interactions (phone, chat, email) promptly and professionally.
• Communicate clearly and effectively in Mandarin, Cantonese, and English.
• Provide accurate information, resolve customer inquiries, and escape issues when necessary.
• Log customer interactions and follow up with appropriate departments as needed.
• Uphold service level standards and KPIs related to response time, resolution, and customer satisfaction.
• Maintain confidentiality and integrity in handling sensitive customer information.
• Adapt quickly to updates in procedures, systems, and product offerings.
• Work collaboratively within a shift team to ensure 24/7 coverage and seamless handovers.

Required Qualifications

• Minimum 5 years' experience in a call center or contact center role.
• Fluent in Mandarin and Cantonese (reading, writing, speaking) – mandatory.
• Strong interpersonal skills and the ability to work under pressure in a high-paced environment.
• Excellent problem-solving, time management, and decision-making skills.
• Tech-literate with hands-on experience in customer service platforms and CRM tools.
• Flexible to work rotational shifts, including overnight, weekends, and public holidays.

What We Offer

• Competitive salary with allowances for meals and night shifts.
• Opportunity for conversion to a permanent position based on performance.
• On Job Training and onboarding provided.
• A supportive, inclusive work culture committed to service excellence.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DayOne is a data center pioneer that develops and operates next-gen digital infrastructure for industry leaders who demand reliable, cost-effective and quickly scalable solutions. Our cutting-edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation as we shape the future of industries. DayOne's data centers are located across key markets, including Singapore, Johor (Malaysia), Batam (Indonesia), Greater Bangkok, Hong Kong SAR, Tokyo, and beyond. Headquartered in Singapore, DayOne’s leadership team draws on over two decades of industry experience and a track record of building Asia's largest data center business. With DayOne, they have created the SIJORI (Singapore, Johor, and Riau Islands) market as a global data center hub. As demand for strategically located and customized data centers rises, DayOne's entrepreneurial spirit, customer-first strategy, deep local partnerships, and agile executional capabilities uniquely position us to power the growth ambitions of leading hyperscalers and large enterprises around the world.

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