Call Center Scheduler - Remote

Lifepoint Health®; Raleigh (NC); Remote; Full time

Job summary

An established industry player is seeking a dedicated Call Center Scheduler to join their team. This full-time position offers the chance to make a meaningful impact by supporting patients and healthcare staff through effective scheduling and communication. You'll be at the forefront of patient care, ensuring that appointments are managed efficiently while maintaining a high standard of service. With a focus on professional development and a supportive work environment, this role is perfect for those looking to grow in the healthcare sector. Join a diverse workforce committed to improving community health and wellness.

Benefits

Medical, dental, and vision plans

Tuition reimbursement

401(k) matching

Employee assistance programs

Opportunities for professional development

Qualifications

• Minimum 2 years in a medical setting or healthcare call center.
• Proficiency in Windows Office and ability to learn applications.

Responsibilities

• Answer inbound patient scheduling calls and meet service level goals.
• Schedule, reschedule, and cancel primary care appointments.

Skills

Professional communication skills

Multi-tasking ability

Attention to detail

Basic healthcare knowledge

Education

High School Diploma or GED

Associate or Bachelor’s degree

Tools

Windows Office programs

Job description

Full-Time Position: Call Center Scheduler

Schedule: Monday – Friday, 8:30am – 5pm EST

Salary Range: $16.02 - $23.23

At our Access Point Call Center, we are committed to supporting a diverse workforce that drives quality and impact across hospitals and communities. In this role, you will support facility staff who interface with patients and community members, contributing to a healthier future.

Responsibilities

1. Answer inbound patient scheduling calls, meeting department service level goals and addressing concerns satisfactorily.
2. Schedule, reschedule, and cancel primary care appointments following practice protocols.
3. Accurately enter patient demographic and insurance information.
4. Use professional communication to assist patients with scheduling needs.
5. Create a trustworthy environment through scripted and non-scripted communication.
6. De-escalate dissatisfied customers and escalate issues as needed.
7. Operate multiple software systems efficiently.
8. Maintain accurate documentation and confidentiality of patient information.
9. Assist with additional projects as assigned.

Qualifications and Requirements

1. High School Diploma or GED required; associate or bachelor’s degree preferred.
2. Minimum of two years’ experience in a medical setting or healthcare call center; or three or more years in a call center environment. Basic healthcare knowledge required.
3. Proficiency in Windows Office programs; ability to learn specialized applications.
4. Professional communication skills and multi-tasking ability.
5. Attention to detail and data accuracy.
6. Must reside in the United States.
7. Preferred: Typing speed of at least 25 WPM.
8. Technology requirements: Internet download speed of 100 Mbps and upload speed of 20 Mbps.

Benefits

• Medical, dental, and vision plans, plus flexible spending and health savings accounts.
• Income protection, including life, accident, critical illness insurance, disability, and identity theft coverage.
• Tuition reimbursement, loan assistance, and 401(k) matching.
• Employee assistance programs supporting mental, physical, and financial wellness.
• Opportunities for professional development and growth.

Connect with Our Recruiter

If you have questions or are not ready to apply, contact Leigha at [e-mail].

Lifepoint Health is an Equal Opportunity Employer and complies with all laws prohibiting discrimination and harassment.