Call Center Sales Agent

Global Connect Recruitment; Johannesburg; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a dedicated sales professional to join their outbound call center team. In this role, you will be responsible for selling long-term insurance products and ensuring compliance with industry regulations. The ideal candidate will have a minimum of two years of outbound sales experience, a strong understanding of financial services legislation, and a commitment to achieving targets. This position offers a dynamic environment where your ability to build client relationships and adapt to changing operational requirements will be crucial for success. If you are results-driven and eager to grow within the financial services sector, this opportunity is perfect for you.

Qualifications

• Minimum 2 years in outbound sales, particularly in long-term insurance.
• Grade 12 qualification is essential.

Responsibilities

• Adhere to compliance processes to minimize business risk.
• Build and maintain strong client relationships.
• Stay informed about industry trends through self-learning.

Skills

Outbound Sales Experience

Understanding of Financial Services Legislation

Fluency in English

Proficiency in Computer Literacy

Interpersonal Skills

Organizational Skills

Initiative and Results-Driven Attitude

Team-Oriented Mindset

Education

Grade 12 Qualification

Job description

Job Responsibilities

• Adhere to Quality and Compliance processes to minimize business risk.
• Maintain optimal operational efficiencies based on productivity measures.
• Adapt and change to fit in with changing business operational requirements.
• Handle sales objections effectively.
• Build and maintain good client relationships.
• Stay informed about developments and trends in the industry through self-learning.
• Ensure compliance with the FAIS Fit & Proper qualification requirements.

Qualifications & Experience

• Minimum of 2 years’ experience in a Sales Outbound Call Centre, selling long-term insurance with targets attached.
• Grade 12 qualification.

Knowledge & Skills

• Good understanding of the Financial Services Industry legislation and regulation.
• Understanding of sales processes and the servicing industry.
• Experience in outbound sales.
• Fluency in English and at least one other South African official language.
• Clear criminal and credit record.
• Commitment to the FAIS Act and meeting Fit & Proper qualification standards.
• Willingness to work overtime to achieve targets.
• Proficiency in computer literacy.
• Strong interpersonal, planning, and organizational skills.
• Ability to build and maintain relationships.
• Initiative and results-driven attitude.
• Commitment to continuous learning.
• Team-oriented mindset.
• Ability to receive and implement feedback.
• Experience in outbound tele-sales.