Call Center Sales Agent

Job Location : Gauteng, Johannesburg

Deadline : April 03

In this role you will:

1. Follow the parameterization in SAP.
2. Identify and resolve shortages through efficient scheduling to ensure an appropriate level of inventory following corporate standards.
3. Ensure customer (internal and external) response on time managing realistic daily plans considering capacity and raw material availability.
4. Work under the standards of quality, safety and industrial hygiene and good practices.
5. Identify and implement opportunities for improvement.
6. Track orders and escalate problems where necessary to the appropriate stakeholders.
7. Be the escalation point for resolution of problems, complaints and prioritization issues.
8. Communicate and interact with areas involved, in order to solve issues.
9. Obsolescence Control (use of SLOB Tool for Inventory at Risk assessment).
10. Provide mid-long term forecast to procurement.
11. Produce daily, weekly, and monthly status reports (e.g., COOISPI schedule, OTS, past due purchase orders) and distribute.
12. Review customer orders for raw materials resale demands.
13. Create repack process orders as needed and release to production.
14. Resolve or escalate issues related to orders, working with production, customer care and regional and global affiliates as required.

Academic Background: Bachelor's degree in Business Administration, Engineering, Foreign Trade or other relevant fields.