Call Center Operator

Work Location: Midrand, Johannesburg

Employment Type: Contract-based (6 months)

Shift Work: 12-hour shifts (Day: 06:00–18:00 | Night: 18:00–06:00)

NOTE: This role is well-suited to early-career professionals or recent matriculants looking to grow in a dynamic environment.

Role Overview:

Geotab Africa, a leading provider of advanced telematics and fleet management solutions, is looking for a Call Centre Operator to be based in our offices in Midrand, Johannesburg.

This role is central to our operations, especially in critical events such as vehicle losses, thefts, or hijackings. The Call Centre Operator is the first point of contact and plays a vital role in coordinating the appropriate response and support.

Key Responsibilities:

• Professionally handle all incoming calls via telephone or communication platforms.
• Assess and log incidents such as vehicle theft, loss, hijacking, or general service complaints.
• Dispatch resources in recovery situations and assist in coordinating response efforts.
• Inform the Control Room Supervisor of any situation that requires additional attention or support.
• Maintain accurate records of all calls and ensure they are updated on the provided system.
• Ensure all new or unresolved matters are properly handed over during shift changes.
• Be prepared to work overtime as needed to ensure uninterrupted operations.

Requirements:

• Minimum qualification: Matric (Grade 12).
• Excellent verbal and written communication skills.
• Strong sense of urgency and the ability to stay calm under pressure.
• Good problem-solving skills and the ability to think on your feet.
• Reliable, accountable, and able to work independently and as part of a team.
• Comfortable working in high-pressure environments.

If you're passionate about customer service, thrive under pressure, and want to play a meaningful role in protecting assets and people on the road, we want to hear from you.