Call Center Customer Service Representative

Merchants; Wes-Kaap; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A leading company in retail services is hiring French-speaking Call Centre Agents. The role involves providing exceptional support to customers, ensuring professional and helpful interactions, and maintaining thorough records. Candidates should have fluency in French, good English skills, and a passion for customer service.

Qualifications

• Fluent in French, both spoken and written.
• Good command of English.
• 6–12 months of customer service or call centre experience.

Responsibilities

• Support French-speaking customers via phone, email, or chat.
• Offer clear, professional guidance.
• Maintain accurate records of interactions.

Skills

Analytical skills

Problem-solving

Customer-focused mindset

Job description

We’re Hiring: French-Speaking Agents - Retail Services

Are you fluent in French and passionate about helping others? Do you thrive in a fast-paced environment and enjoy solving problems?

What You'll Do:

As a Call Centre Agent, you'll be the first point of contact for customers, offering top-notch assistance and ensuring each interaction is friendly, professional, and helpful.

What You’ll Do:

• Support French-speaking customers via phone, email, or chat
• Offer clear, professional guidance to clients in sensitive situations
• Provide top-notch service and support
• Maintain accurate records of interactions

What You Bring:

• Fluent French (spoken & written)
• Good command of English
• 6–12 months of customer service or call centre experience
• Interest or background in financial services, fraud, or risk
• Strong analytical and problem-solving skills
• Customer-focused mindset