Call Center Agent (Collections Agent)

OneMCI; Cape Town; On-site; ZAR 150,000 - 240,000; Full time

Job summary

A leading company in Cape Town is seeking a Collection Agent who will manage customer accounts with overdue balances, ensuring compliance with regulations while negotiating payment arrangements. Ideal candidates should possess strong communication skills and a commitment to excellent customer service, aiming to meet collection targets.

Qualifications

• Experience in collections or billing (minimum 6 months required).
• Ability to handle difficult customer interactions with empathy.
• Strong organizational and communication skills.

Responsibilities

• Initiate contact with customers regarding overdue accounts.
• Negotiate payment arrangements and maintain accurate records.
• Ensure compliance with applicable laws and company policies.

Skills

Communication

Negotiation

Problem Solving

Attention to Detail

Customer Service Orientation

Education

Valid Matric Certificate

Job description

The Collection Agent is responsible for managing customer accounts with overdue balances by initiating contact negotiating payment arrangements and ensuring compliance with regulatory standards. This role requires strong communication skills attention to detail and a commitment to providing excellent customer service while achieving collection targets.

To be considered for this role you must complete a full application on our company careers page including all screening questions and a brief preemployment test.

POSITION RESPONSIBILITIES

Key Tasks and Responsibilities

Initiate contact with customers through inbound and outbound calls regarding overdue accounts

Review and analyze customer accounts to determine outstanding balances and reasons for non payment

Negotiate payment arrangements in a professional and empathetic manner

Process payments and set up approved payment plans

Maintain accurate records of customer interactions and payment agreements

Ensure compliance with all applicable laws regulations and company policies

Address customer inquiries and resolve issues to prevent future delinquencies

Generate and submit regular reports on collection activities and account statuses

Participate in ongoing training and development programs

Meet or exceed monthly and quarterly collection targets

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION

All positive driven and confident applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities.

• Must be 18 years of age or older
• Valid Matric Certificate
• Clear criminal record
• Minimum of6 months of experience in collections or billingis required.
• Strong understanding of billing and collection processes.
• Outstanding communication and interpersonal skills.
• Ability to handle difficult customer interactions with empathy and professionalism.
• Proficiency in using computer systems and familiarity with collection software.
• The ability to type swiftly and accurately(45 words a minute)
• Strong attention to detail
• Excellent organizational written and oral communication skills
• Excellent negotiation and problemsolving skills.
• Goaloriented with a strong desire to achieve targets.
• The ability to evaluate troubleshoot and followup on customer issues
• An aptitude for conflict resolution problem solving and negotiation
• Must be customer service oriented (empathetic responsive patient and conscientious)
• Ability to multitask stay focused and selfmanage
• The ability to thrive in a fastpaced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationshipswith your team and customers
• Ability to work in a fastpaced and teamoriented environment.
• Highly reliable with the ability to maintain regular attendance and punctuality

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION

We believe in the importance of our staff and recognize them as the driving force behind our success.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment including a phone copier and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects move objects from place to place hold onto objects and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries we embrace differences and believe diversity benefits our employees company customers and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equalopportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these adhere to these principles in all aspects of employment including recruitment hiring training compensation promotionbenefits social and recreational programs anddiscipline. In addition MCIs policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws regulations and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently creating industryleading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing staff augmentation contact center customer services and IT Services needs by providing general and specialized hosting software staff and services.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA making the coveted top 500 for the first time. MCIs subsidiaries had previously made Inc. Magazines List of FastestGrowing Companies 15 times respectively. MCI has ten business process outsourcing service delivery facilities in Georgia Florida Texas New Mexico California Kansas Nova Scotia South Africa and the Philippines.

Driving modernization through digitalization MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of techenabled business services operating companies. MCI organically grows acquires and operates companies that have synergistic products and services portfolios including but not limited to Automated Contact Center Solutions (ACCS) customer contact management IT Services (IT Schedule 70) and Temporary and Administrative Professional Staffing (TAPS Schedule 736) Business Process Management (BPM) Business Process Outsourcing (BPO) Claims Processing Collections Customer Experience Provider (CXP) Customer Service Digital Experience Provider (DXP) Account Receivables Management (ARM) Application Software Development Managed Services and Technology Services to midmarket Federal & enterprise partners. MCI now employs 10000 talented individuals with 150 diverse North American client partners across the following MCI brands : MCI BPO MCI BPOaaS MarketForce GravisApps Gravis Marketing MarchEast Mass Markets MCI Federal Services (MFS) OnBrand24 The Sydney Call Center Valor Intelligent Processing (VIP) BYC Aqua EastWest BPO TeleTechnology and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. Its not an allinclusive list of the duties responsibilities skills and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract and either you or the employer may terminate employment at any time for any reason.

Required Experience :

Unclear Seniority

Key Skills

Athletics,Fitness,Facilities Management,Agriculture,Communication,Archicad

Employment Type : Full-Time

Experience : years

Vacancy : 1

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