Call Center Agent (1023) - Durban - Hippo Park, South Africa

WNS; Gqeberha; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player in Business Process Outsourcing is seeking a dynamic individual to join their team. In this role, you'll manage telephone bookings for international conferencing and provide essential operational support. The company values employee development and offers a structured career path, ensuring you thrive in a performance-driven environment. With a focus on teamwork and exceptional customer service, you'll contribute to meaningful initiatives through the WNS Cares Foundation. If you're proactive, customer-centric, and ready to make an impact, this opportunity is for you.

Qualifications

• 6 months experience in inbound or outbound call centers.
• Excellent computer literacy and communication skills.

Responsibilities

• Handle telephone bookings for International Conferencing and Directory Enquiry calls.
• Provide first-level support and dispute resolution.

Skills

Customer Service Orientation

Problem-Solving Skills

Communication Skills

Time Management

Teamwork

Education

Matric or equivalent qualification

Tools

MS Office (Excel, PowerPoint)

Job description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. The group’s over 41,000 professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK, and US.

WNS South Africa has been in operation since 2003 and has established itself as an industry leader in Business Process Outsourcing (BPO) in South Africa, with a growing presence in Africa. We are a strategic partner for delivering a full range of processes from our eight delivery centers across South Africa, employing over 4,000 people.

Why join us?

We promise our employees role clarity, coaching and mentoring, professional development, and a structured career path through our five people promises, keeping employee experience at the core. Experience a culture of outperformance, engagement, celebration, and contribute to society through our WNS Cares Foundation, where you can support meaningful initiatives and make an impact in the community.

Job Description

Role Purpose

The supplier will handle all telephone bookings for International Conferencing and Directory Enquiry calls for customers through various channels. They will also provide telegraph operational support/services and will:

Key Responsibilities

• Ensure the provision of telephone numbers for residential and business phone users.
• Facilitate connecting and troubleshooting international conference calls.
• Provide first-level support and dispute resolution.
• Maintain confident and friendly telephone communication skills.
• Accurately input data.
• Manage time effectively.
• Be self-motivated.
• Communicate effectively both verbally and in writing.
• Use MS Office tools such as Excel and PowerPoint proficiently.
• Maintain a confident and professional demeanor.

Experience, Skills, and Attributes

• Minimum 6 months experience in inbound or outbound call centers.
• Excellent computer literacy.
• Ability to communicate professionally and effectively.
• Performance-driven and customer service-oriented.
• Proactive in identifying and resolving issues.
• Forward-thinking with the ability to handle challenging situations.
• Good understanding of the call center environment and its vision.
• Exceptional teamwork skills.
• Strong problem-solving skills.
• Planning and prioritization abilities.

Qualifications

Qualifications and Accreditations

• Matric or equivalent qualification.