Call Center Agent

EXL; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading customer service provider based in Cape Town seeks a Call Center Agent for a medical insurance campaign. This role is suited for candidates with a medical background who can manage inbound calls and conduct medical pre-screening interviews. You will enjoy a competitive salary, night shift allowances, and performance incentives as you grow in this impactful position. Prior call center experience is essential, alongside a solid understanding of medical terminology.

Benefits

Shift allowance

Performance-based incentives

Paid training

Qualifications

• Previous call center experience (6-12 months preferred).
• Medical background from study or work (nursing, biology, etc.).
• Willingness to work night shifts (Monday–Friday).

Responsibilities

• Take inbound calls from U.S. customers.
• Ask scripted medical pre-screening questions.
• Accurately capture customer information.

Skills

Strong spoken English

Confident pronunciation of medical terms

Customer service orientation

Clear communication

Education

Matric (Grade 12)

Job description

Overview

Job Title: Call Center Agent – Medical Insurance Campaign (EXL Service– US Client)

Location: Cape Town, South Africa

Contract: Full-Time | Night Shift (Monday to Friday – U.S. Hours)

Includes: Basic salary + Medical aid + Shift allowance + Performance incentives

Kickstart Your Call Center Career – With a Medical Edge!

Are you passionate about people, experienced in a call center, and confident using medical terminology? Join a global campaign for One of EXL Clients, a leading U.S. life insurance provider, right here in Cape Town.

We’re looking for articulate, service-focused call center agents with a background in healthcare, biology, or medical studies (even if incomplete). You’ll take inbound calls from U.S. customers and conduct medical pre-screening interviews to see if they qualify for life insurance.

This is a great opportunity for someone who has worked or studied in the medical field but is now looking to apply that knowledge in a professional office environment.

What You’ll Do

• Take inbound calls from U.S. customers (no cold calling)
• Ask clear, scripted medical pre-screening questions
• Use your understanding of medical terms and clear pronunciation to guide the call
• Accurately capture customer information
• Deliver excellent customer service in line with compliance and training standards

You’re a Great Fit If You Have

• Previous call center experience (essential) ( 6-12 Months preferred)
• Medical background – whether through study or work (nursing, biology, paramedics, anatomy, etc.) Must NOT currently be studying
• Strong spoken English and confident pronunciation of medical terms
• Matric (Grade 12)
• Clear criminal and credit record
• Willingness to work night shifts (Monday–Friday, U.S. business hours)

What We Offer

• Competitive basic salary (details shared during interview)
• Shift allowance for night work
• Attractive performance-based incentives
• Paid training focused on U.S. medical terminology and customer service
• A stable, weekday night-shift schedule (no weekends!)

Why Medical Background Matters

Success in this role depends on your ability to understand and clearly pronounce medical terms during interviews. Candidates with a medical foundation tend to perform better in training and on the floor. If you have this knowledge and strong communication skills, we want to hear from you!

In alignment with the Employment Equity Act, and to ensure that our workforce reflects the diversity of our communities, preference will be given to applicants from historically underrepresented groups aligned with our EE targets.

Apply Now and take the next step in your customer service career!

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