Cad Back Office Agent

Vodafone Group; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a detail-oriented Credit Vetting Specialist to join their dynamic team. In this role, you will be responsible for processing credit applications and ensuring accurate activation of services while maintaining high standards of customer service. Your expertise in credit vetting and customer verification will contribute to the company's growth and market presence. This position offers competitive benefits, including medical aid and exclusive discounts, in a supportive environment that values diversity and inclusion. If you're passionate about delivering exceptional service and thrive under pressure, this opportunity is perfect for you.

Benefits

Retirement funds

Medical aid

Cell phone benefits

Data benefits

Fibre connection discounts

Exclusive staff discounts

Qualifications

• Minimum 2 years relevant experience in credit vetting and call center.
• Grade 12 essential; Credit-related Diploma preferred.

Responsibilities

• Assess credit vetting requests accurately as per company policy.
• Process customer credit applications to improve market share.
• Provide support to Trade Partners and customers regarding processes.

Skills

Credit vetting

Customer verification

Data capturing

Problem-solving skills

Persuasion skills

Time management

Education

Grade 12

Credit-related Diploma

Tools

Microsoft Office

Vodacom billing system

Job description

When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute.

Role Purpose

To process applications for credit vetting, activations, and transfer of ownership; as escalated through the relevant customer acquisition workflow and queue management systems.

Responsibilities

1. Perform detailed, accurate, and relevant assessment of all credit vetting requests escalated for manual assessment, in accordance with company policy and guidelines.
2. Process manual customer credit applications to improve the company's market share while maintaining acceptable levels of bad debt.
3. Verify and validate customer and contractual information before activating post-paid services on the Vodacom billing system.
4. Create and activate customer and subscriber GSM and non-GSM requests accurately and promptly on the Vodacom billing system.
5. Process requests for transfer of ownership of subscriber services on Vodacom's billing system.
6. Provide telephonic support to Trade Partners and customers regarding Customer Acquisition processes and IT systems.
7. Resolve queries from Trade Partners and customers related to credit vetting, ownership transfer, activation, and confirmation failures.
8. Escalate queries through the correct channels as per Policies and Procedures.
9. Communicate outcomes and status of requests clearly to Trade Partners and customers.
10. Ensure all Customer Acquisition service levels are met through effective customer service, quality, professionalism, and product knowledge.

Ideal Candidate

• Grade 12 essential; Credit-related Diploma preferred.
• Minimum 2 years relevant experience, including 1 year in a call centre environment (Credit Vetting).
• Previous credit vetting experience is essential.

Job Knowledge

• Credit vetting process and decision-making.
• Customer verification, validation, and confirmation.
• Customer creation and subscriber activation processes.
• Transfer of ownership procedures.
• Microsoft Office applications.
• Data capturing.
• Knowledge of Vodacom's billing system (desirable).

Job-Related Skills

• Persuasion skills.
• Effective handling of irate customers.
• Good oral and written communication skills.
• Customer-focused attitude.
• Interpersonal skills.
• Problem-solving skills.
• Quality awareness.
• Ability to work under pressure.
• Good listening skills.
• Time management.

Benefits

We offer enticing incentive programs and competitive benefits including retirement funds, risk benefits, medical aid, cell phone and data benefits, fibre connection discounts, and exclusive staff discounts in collaboration with partner companies.

Application Details

Closing date: 08 May. Location: Midrand, Vodacom Campus.

We are an Equal Opportunities employer, actively encouraging applications from people with various disabilities. Our culture values diversity and inclusion.