Cabling and Infrastructure Team Leader

Teraco – A Digital Realty Company; Upington; On-site; ZAR 400 000 - 500 000; Full time

Job summary

An established industry player is seeking a dedicated Data Centre Manager to oversee the management of cabling infrastructure and ensure 99.99% uptime. This role involves coordinating a skilled team, implementing best practices, and ensuring compliance with industry standards and client requirements. You will manage installations, troubleshoot cabling issues, and maintain critical systems while fostering strong relationships with technicians and vendors. If you are passionate about data centre operations and thrive in a dynamic environment, this opportunity is perfect for you to make a significant impact.

Qualifications

• Experience in data centre management with a focus on uptime and compliance.
• Proficiency in cabling infrastructure installation and troubleshooting.

Responsibilities

• Manage data centre cabling infrastructure for optimal performance.
• Coordinate installation teams and ensure compliance with SLAs and MSAs.

Skills

Data Centre Management

Cabling Infrastructure Management

Testing and Troubleshooting Cabling Issues

Basic Network Understanding

Power Distribution Unit Configuration

Team Coordination

Client Upgrade Management

Root Cause Analysis

3rd Party Vendor Management

Education

Relevant Technical Certification

ISO Standards Knowledge

Tools

OTDR

Power Meter

Light Source

Copper & Coax Testers

Job description

Main function of the Job

• Data Centre Management
• Management of data Centre cabling infrastructure to provide a cost effective and concurrently maintainable system supporting 99.99% uptime.
• Manage working methods to ensure all SLA and MSA’s are achieved.
• Full installation & Decommissioning of communication cables in line with customer requirements (CAT5e, CAT6 and Fibre). This will include installing, testing and labelling new cables, uploading test results and documenting cable routes within stipulated SLA turn around times.
• Testing and troubleshooting cabling issues which will include CAT6, Singlemode & Multimode fibre cabling with appropriate testing instruments, i.e. OTDR, Power Meter, Light Source, Copper & Coax testers, etc.
• Basic network understanding and troubleshooting methods, Loopback testing on copper, fibre, SFP’s, etc.
• Power Distribution Unit (In Rack PDU) configuration, physical installation, firmware updates and fault finding.
• Coordinate a team of technicians to ensure client requirements and requests are successfully completed and updates effectively communicated.
• Management and distribution of installation and maintenance tasks to installation teams.
• Own and manage client upgrades and deployments such as new interconnection installations, rack and stack and fault-finding support.
• Ensure that records, schematics, or registers are updated and kept current.
• Manage planned and corrective maintenance in line with Teraco, Industry and data centre standards.
• Share knowledge and industry best practices by building close working relationships with technicians, managers and service providers.
• Ongoing training and evaluation of installation teams on data centre and industry best practice and standards.
• Work closely with Data Centre Manager to resolve escalated support cases and provide relevant technical feedback including investigation and completion of incident reports.
• Comprehensive completion of root cause analysis and reporting for all incidents and outages.
• Monitoring and quick response to alerting and critical situations.
• Ensure stock levels are closely monitored and replenished as and when required closely monitoring and tracking costing and wastage.
• 3rd party vendor management.
• Implement corrective actions promptly to mitigate the negative effect of system outages.
• Implementing maintenance initiatives of cabling infrastructure to ensure alignment with industry best practice.
• Perform standby and after hours support as required.
  
  

Compliance

• Maintain compliance in accordance to all relative policies and procedures.
• Maintain compliance in accordance with all relevant certification and ISO standards.
• Meet agreed inter-departmental OLA (Operational Level Agreement).
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice.
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/ RFS(ready for service).
• Critical System Management.
• Management of data centre infrastructure to provide a cost effective system supporting 99.99%.
• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved.
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines.
• Data Centre Ethics.
• Ensure compliance is maintained incorporating industry best practices.
• Ensure data centre facilities standards are enforced and maintained.
• Ensure data centre cleaning standards are enforced and maintained.
• Ensure compliance and adherence with HS&E standards.