Cabin Services Administrator

FlySafair; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A regional airline in Cape Town is seeking a Junior Admin role focused on cabin crew operations. Responsibilities include maintaining records, assisting with grooming, and supporting HR processes. Required qualifications include Grade 12 and relevant experience, with proficiency in Microsoft Office essential. This is a full-time role with market-related salary offered.

Qualifications

• 1-3 years administration experience is essential.
• Knowledge of aviation regulations is critical.
• Strong administrative skills with meticulous documentation.

Responsibilities

• Maintain cabin crew personnel records.
• Assist with grooming and dress code for the crew.
• Provide administrative support in updating documents.

Skills

Administrative Practices

Interpersonal Skills

Microsoft Office

Planning and Organizational Skills

Communication Skills

Attention to Detail

Multi-tasking Ability

Education

Grade 12 or Equivalent

Relevant Tertiary Education

Job description

Description

• Maintain cabin crew personnel records;
• Assist with Grooming for the Crew i.e. dress code hygiene etc;
• Provide administrative support in the updating of manuals and other documents as and when required;
• Assist with capturing Flight Reports and Attendance Registers;
• Work with Human Resources to ensure relevant information is shared and distributed with new cabin crew employment;
• Coordinate new Employee On boarding;
• Ensure integration of all new cabin crew across all departments (i.e. includes all Uniform parking issuing of IPad any Training related documents and rostering requirements);
• Preparation of Documentation copies of Licenses Medicals and Certificates for Crew;
• Organize and coordinate events i.e. Wings Parade;
• Filing of all disciplinary records;
• Daily administration of leave applications;
• Contact crew to obtain information i.e. confirmation sick notes relevant documents etc;
• Compile meeting minutes;
• Assist with obtaining flight delay feedback from the cabin crew;
• Assist in collecting Net Promoter Score (NPS) feedback from the cabin crew;
• Support the recruitment process by scheduling ICFA interviews and reserving a venue for the interviews;
• Arrange meetings between cabin crew and assistant managers;
• Assist with tracking late arrivals of cabin crew and obtaining feedback regarding passenger complaints;
• Assist with managing and calculating the cabin crew headcount;
• Ensure compliance as it relates to Flight Operations processes and standards as delegated by Management;
• Assist with implementation of relevant procedures standards specifications and guidelines within Flight Operations.

Requirements

Grade 12 or Equivalent (Essential);

Relevant tertiary education (Advantageous);

1-3 years Administration experience (Essential);

Previous operations experience (Beneficial);

Willingness to work overtime when required;

Familiarity with the aviation industrys structure including the specific operational context of cabin services and how they support broader airline functions;

Knowledge of aviation regulations and standards governing cabin crew operations;

Proficiency in administrative practices essential for document management record-keeping and report preparation with an emphasis on meticulous documentation;

Understanding of customer service principles tailored to aviation balancing the needs of internal stakeholders (cabin crew relations) with external customer expectations;

Proficient in the use of Microsoft Office (Word Excel and Outlook);

Strong administrative skills;

Planning and organizational skills;

Excellent interpersonal skills with internal and external customers;

Good communication skills;

Excellent attention to detail;

Ability to multi-task and work effectively in a fast-paced environment;

Immaculate time keeping;

Ability to utilize digital tools for managing communications documentation and scheduling.

Personal Attributes :

Professional;

High integrity;

Reliable and dependable;

Ability to work independently or as a team.

Application Guideline :

Email applications will not be accepted;

Preference will be given to members of under-represented designated groups;

Should no feedback be provided within two (2) weeks from the closing date please consider your application as unsuccessful.

FlySafair reserves the right :

Not to proceed with this vacancy;

To appoint the selected candidates based on its operational requirements.

Closing Date : 23 June 2025

Work Level

Junior

Job Type

Permanent

Salary

Market Related

EE Position

Location

Cape Town

Required Experience :

Junior IC

Key Skills

Fashion Retail,CSS,HTML,Banking & Finance,Health And Safety Management

Employment Type : Full-Time

Experience : years

Vacancy : 1