Business Systems Manager

Network Finance; Wes-Kaap; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Network Finance seeks a seasoned Business Systems Manager to lead our applications, systems administration, and user support. You will partner with business stakeholders to optimize processes, drive system improvements, and ensure data integrity and reliability across ERP, WMS, and CRM platforms.

You will oversee upgrades, testing, deployment, and change management, while mentoring a team, managing budgets, and enforcing governance, risk, and compliance.

Qualifications

• Bachelor's degree in Information Systems, Business Management, Computer Science, or related field; certifications in Business Analysis, IT Service Management, or Project Management advantageous.
• Strong understanding of enterprise business systems and operational technology environments.
• 5-10 years of experience in business systems, technology operations, or process improvement roles.
• Experience managing enterprise applications and cross-functional technology initiatives.

Responsibilities

• Oversee daily operation, availability, and performance of business-critical systems.
• Partner with stakeholders to identify opportunities for process improvement and system optimization.
• Ensure data integrity, system reliability, and alignment between business processes and technology platforms.
• Manage system upgrades, testing, deployment activities, and change management initiatives.
• Maintain system documentation, workflows, and user procedures.
• Lead vendor and stakeholder management, monitoring performance against SLAs.
• Guide technology operations, budgeting, resource planning, and workload distribution.
• Foster governance, risk, and compliance, and support audit requirements.

Skills

Leadership

Enterprise systems

ERP/CRM/WMS

Change management

Stakeholder mgmt

Data governance

Budgeting

Education

Bachelor's degree in Information Systems

Bachelor's degree in Business Management

Bachelor's degree in Computer Science

Certifications in BA/ITSM/PM

Job description

Key Responsibilities

Business Systems Management

• Oversee the daily operation, availability, and performance of business-critical systems.
• Partner with business stakeholders to identify opportunities for process improvement and system optimization.
• Ensure data integrity, system reliability, and alignment between business processes and technology platforms.
• Manage system upgrades, testing, deployment activities, and change management initiatives.
• Maintain system documentation, workflows, and user procedures.

Process Improvement & Business Analysis

• Analyse existing business processes and recommend technology-driven improvements.
• Gather, document, and prioritize business requirements for system enhancements.
• Support digital transformation initiatives aimed at increasing operational efficiency.
• Facilitate workshops with stakeholders to identify system and process improvement opportunities.
• Develop business cases and recommendations for new technology solutions.

Vendor & Stakeholder Management

• Manage relationships with software vendors, implementation partners, and service providers.
• Monitor vendor performance against service level agreements.
• Coordinate with internal departments to ensure systems effectively support operational requirements.
• Act as the primary liaison between business users and technical teams.

Technology Operations Leadership

• Lead and develop a team responsible for applications, systems administration, and user support.
• Manage departmental budgets, resource planning, and workload distribution.
• Drive a culture of accountability, continuous improvement, and operational excellence.
• Coach and mentor team members to support professional growth and performance.

Governance, Risk & Compliance

• Develop and maintain policies, procedures, and best practices for business systems.
• Ensure compliance with organizational standards and regulatory requirements.
• Monitor system risks and implement mitigation strategies.
• Support audit requirements and system control reviews.

Job Experience and Skills Required

• Bachelor's degree in Information Systems, Business Management, Computer Science, or a related field.
  Relevant certifications in Business Analysis, IT Service Management, or Project Management will be advantageous.
• Strong understanding of enterprise business systems and operational technology environments.
• 5-10 years of experience in business systems, technology operations, or process improvement roles.
• Experience managing enterprise applications and cross-functional technology initiatives.
• Proven leadership experience managing technical or business systems teams.
• Experience working with ERP, WMS, CRM, or similar enterprise platforms.