Business & Systems Integration Analyst

Responsibilities:

Migration and Integration Role:

• Engage strategically with customer business and technical partner functions, providing guidance on data operations specific to migration, integration, and customer master data management.
• Evaluate customer requirements related to data and business migration, business integration, business reporting, field force structure, and territory alignment.
• Manage the customer master data linking process as part of the Data Migration process.
• Collaborate closely with Data Management and QA Heads of Departments (HODs) based on instructions from the Data Integration (DI) Manager and Key Account Manager (KAM).
• Communicate estimated delivery timelines to customers.
• Deliver files to customers along with relevant statistics.
• Support the linking of customer master data to IQVIA/Medpages unique identifiers.
• Conduct in-depth reviews of system functional specifications or provide IQVIA/Medpages-driven functional specifications.
• Plan and coordinate daily activities related to data integration to enhance operational effectiveness for customers.
• Assist with project plan preparation and manage projects to successful and timely completion.
• Provide IT-developed and approved quotes for all integration jobs and ensure timely invoicing.
• Ensure testing and validation processes are in place for all data files/formats to meet customer specifications.
• Review, QA, and provide final sign-off on all new file formats.
• Liaise with the IQVIA/Medpages contracts manager to ensure Third-Party Agreements and NDAs are in place for all customer vendors assisting with data integration.
• Identify new business opportunities and participate in sales activities to contribute to company growth.

Business Analyst (Reporting):

• Run data analytics regarding IQVIA/Medpages statistics and Data Quality and Completeness for customers, Sales, Contracts, and Finance as ad hoc reporting.
• Generate ad hoc reports for external customers, primarily using Qlik and PowerBI.

General:

• Undertake general administrative duties as required by the business.
• Manage tasks and calls on CRM and IT applications, ensuring due dates are met and tasks are effectively prioritized.
• Efficiently use all IQVIA/Medpages and IQVIA applications and systems as per company standards.

Qualifications and Experience:

• Minimum 3 years of relevant qualifications.
• Minimum 5 years of relevant working experience.
• Solid project management skills and client influencing and relationship-building skills.
• Ability to work effectively with others across the organization to accomplish team goals.
• Demonstrated analytical problem-solving capability with both systems and workflows.
• High attention to detail with strong written and verbal communication skills.
• Proficiency in CRM systems and MS Office applications.
• Good knowledge of different BI Reporting tools to assist customers with reporting solutions.
• Experience in analytics, data science, or other quantitative domains.
• Strong communicator with an orientation towards impact, comfortable working cross-functionally and independently.
• Excellent presentation, communication, and client influencing skills.
• Experienced with Business Intelligence tools (e.g., Qlik and PowerBI).
• Hands-on experience with experimentation, including design, implementation, and methodologies for analyzing and interpreting results to stakeholders.
• Flexibility and a champion of change.