Business Support Specialist - Operational Technology Sustainability - Contract - Hybrid R600 - [...]

Pro Development Group; Gauteng; Hybrid; ZAR 500,000 - 700,000; Full time

Job summary

A leading global tech firm is seeking a Business Support Specialist focused on Operational Technology Sustainability. This hybrid role in Rosebank offers an exciting opportunity to collaborate on sustainability projects, ensuring compliance and process optimization. The ideal candidate has a relevant IT background and at least 5 years of experience in ESH and ESG processes.

Benefits

Attractive rates

Stability and growth opportunities

Great working environment

Qualifications

• At least 5 years' experience in ESH and ESG processes or similar roles.
• Deep understanding of the sustainability landscape.
• Experience in change management, system integration, and solution design, preferably with global exposure.

Responsibilities

• Collaborate with stakeholders to understand operational technologies.
• Analyse business requirements and prepare business documentation.
• Ensure compliance with governance requirements and manage change efficiently.

Skills

Business Intelligence Systems

Data Analysis & Insights

Data Science & Visualization

Predictive Analytics

Process Optimization

Education

Relevant Technical / IT Degree or Diploma

Job description

Business Support Specialist - Operational Technology Sustainability

Our Client, a Global Tech firm, is seeking a Business Support Specialist – Operational Technology Sustainability to join their team in Rosebank (Hybrid 3 days a week onsite) on a contract basis.

They offer stability, growth, attractive rates, and a great working environment.

Key Roles and Responsibilities:

1. Collaborate with different stakeholders at the various operations to understand operational technologies for sustainability and capital projects.
2. Engage with the manager, Business Process Custodian (BPC), and Regional Process Owners (RPOs) on continuous business improvement opportunities.
3. Focus on continuous improvement rather than day-to-day incidents.
4. Analyse business requirements, interpret, and capture them in a business requirements document (BRD).
5. Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation, and User manuals.
6. Manage Incidents / Requests / Changes / Problems and Config requirements effectively.
7. Identify gaps in current global / local business processes and ensure optimization.
8. Participate in regional governance structures.
9. Review quality assurance activities for the functional area, such as regression testing, testing of change requests, and bug fixes.
10. Work with the Business Lead to manage requirements from third-party non-SAP suppliers, including interfaces to the application.
11. Collaborate with the Global Access and GRC team to ensure process optimization, regional fit, and compliance with statutory and legislative requirements.

Knowledge, Skills and Attributes:

• Compliance with all processes for incidents, requests, and changes (e.g., Manage Requirements, Critical Incident process).
• Ensure all global and regional vendors meet SLAs.
• Ensure compliance with IM policies and report non-compliance issues.
• Ensure compliance with SOX, King IV, and other governance requirements.
• Maintain good inter-departmental relationships.
• Participate in monthly review meetings for incidents, requests, problems, changes, and projects.
• Staff development through formal training where needed.
• Deliver against strategic roadmaps and initiatives.
• Complete ad hoc requests timely.
• Update and maintain all items on SysAid promptly.

Academic Qualifications and Certifications:

• Relevant Technical / IT Degree or Diploma.
• At least 5 years' experience in ESH and ESG processes or similar roles.
• Deep understanding of the sustainability landscape.
• Experience in change management, system integration, and solution design, preferably with global exposure.
• Knowledge of technology and processes within the area of accountability.

Skills Summary:

• Business Intelligence Systems
• Data Analysis & Insights
• Data Science & Visualization
• Predictive Analytics
• Process Optimization