Business Support Specialist JG9

Sanlam; Cape Town; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Glacier by Sanlam is seeking a Business Solutions Specialist to analyse business needs and translate them into practical solutions that improve efficiency, processes, systems and client outcomes.

You will coordinate cross-team activities, support solution lifecycle governance, and drive improvements in administrative processes while ensuring alignment with Glacier International’s strategic objectives.

Qualifications

• Relevant tertiary qualification in Finance, Information Systems or equivalent.
• 3 to 5 years working experience in Financial Services with international investment exposure.
• Proficient in Microsoft Office Suite and IMS administration system.

Responsibilities

• Budgeting, Level 7 optimisation: Develop budget plans with guidance from senior colleagues.
• Policies and Procedures Development, Level 7 optimisation: Draft policies and guidelines to meet key principles.
• Continuous Improvement, Level 7 optimisation: Review operations and implement improvement ideas.
• Administration: Develop administrative processes and support data processing for efficient operations.
• Document Management: Manage multiple document streams using a company-wide system.

Skills

Office Systems Management

Financial analysis

Costing and Budgeting

Policy and procedures

Policy and Regulation

Review and Reporting

Education

Postgraduate Degree

Tools

Microsoft Office

IMS administration system

Job description

Who are we?

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

Who are we?

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

Purpose of the Role

The Business Solutions Specialist will be responsible for analysing business needs and translating them into practical solutions that enhance operational efficiency, business processes, systems and client outcomes. The role partners with key stakeholders to identify opportunities for improvement, define business and solution requirements, and facilitate the successful design, implementation and continuous enhancement of solutions. It provides specialist support across the solution lifecycle, including process optimisation, project delivery, documentation, governance and project financial oversight, ensuring solutions are aligned to Glacier International’s strategic objectives and evolving business requirements.

Provide specialised operational and administrative support by managing complex workflows, coordinating cross team activities, and overseeing the delivery of high quality business support services. Drive improvements in administrative processes, ensure effective communication and service delivery, and support leaders in achieving efficient day to day operations.

Overview Of Role Responsibilities (Level 1-13)

• Budgeting – Level 7 - Optimisation. Develop and/or deliver budget plans with guidance from senior colleagues.
• Policies and Procedures Development – Level 7 - Optimisation. Draft policies, procedures, and related guidelines within an area of expertise to meet defined key principles and ensure compliance with external requirements.
• Continuous Improvement – Level 7 - Optimisation. Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.
• Administration – Level 7 - Optimisation. Develop a range of administrative processes and provide administrative support and data processing to allow for the efficient running of the business.
• Document Management – Level 7 - Optimisation. Ensure the management of several document streams by working with a company-wide document management system.

Required Skills

• Office Systems Management – Advanced. Works at an advanced level to select and deploy the appropriate office system and to use it to optimum effect. Typically works independently and provides guidance.
• Financial analysis – Advanced. Works at an advanced level to examine, interpret, and evaluate financial data to provide insights into an organization's fiscal health and support informed decision-making. Typically works independently and provides guidance.
• Costing and Budgeting – Advanced. Works at an advanced level to systematically estimate, allocate, and control costs in order to manage financial resources effectively. Typically works independently and provides guidance.
• Policy and procedures – Advanced. Works at an advanced level to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives. Typically works independently and provides guidance.
• Policy and Regulation – Advanced. Works at an advanced level to interpret and apply knowledge of laws, regulations and policies in area of expertise. Typically works independently and provides guidance.
• Review and Reporting – Advanced. Works at an advanced level to create reports, and review reports created by others, for various audiences as relevant, in a lucid and effective manner, keeping in mind the purpose of reports. Typically works independently and provides guidance.

General Experience

• Relevant tertiary qualification in Finance, Information Systems or equivalent
• 3 to 5 years working experience in Financial Services preferably with international investment exposure
• Proficient in Microsoft Office Suite and IMS administration system
• Broad understanding of all systems, procedures and processes in Glacier International

Managerial Experience

• Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years)

Education

• Postgraduate Degree

Required Behavioural Competencies

• Optimises Work Processes
• Ensures Accountability
• Manages Complexity
• Communicates Effectively
• Plans and Aligns
• Collaborates

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.