Business Support Service Consultant

Business Capital Group; Johannesburg; On-site; ZAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Support Consultant to provide exceptional post-sale support to key clients. This dynamic role requires a proactive individual who can thrive under pressure while managing customer care, debt sale administration, and financial processes. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a keen attention to detail. Join a supportive team where your contributions will help streamline operations and enhance client satisfaction, making a significant impact in the financial administration sector.

Qualifications

• 5+ years of relevant work experience in customer care and financial administration.
• Proficient in MS Excel, especially VLOOKUPs and pivot tables.

Responsibilities

• Manage client queries and ensure timely resolution and follow-up.
• Download and verify payment files, ensuring compliance with SLAs.
• Perform quality checks on invoices and assist with financial reconciliations.

Skills

Project management

Numerical and analytical skills

Attention to detail

Interpersonal skills

Self-motivation

Communication skills

Education

Grade 12 / Matric

NQF5 qualification in Finance, Business Administration, Accounting, or Management Accounting

Diploma in Business Administration and/or Finance

Tools

MS Office

Cheetah System

Job description

Main Purpose of Role: The Support Consultant is responsible for post-sale support by interacting with key clients and internal stakeholders.

Responsibilities include customer care support, debt sale administration, payment files and reconciliations, financial administration, and book take-on processes.

This role requires you to be an out-of-the-box thinker and able to work under pressure.

Minimum Requirements (Qualifications and Experience)

1. Grade 12 / Matric and an NQF5 qualification in Finance, Business Administration, Accounting, or Management Accounting
2. Diploma in Business Administration and/or Finance
3. Knowledge of the function, process, and systems
4. Coaching and feedback ability
5. Clear written and verbal communication
6. Proficient in MS Office, especially MS Excel (advanced knowledge of VLOOKUPs, concatenating, pivots)
7. Cheetah System knowledge (advantage)
8. Minimum 5+ years of relevant work experience

Key Competencies

• Project management
• Proficiency in Microsoft Excel
• Good numerical and analytical skills
• Attention to detail
• Excellent interpersonal skills
• Understanding of processes and lifecycles
• Commercial awareness
• Teamwork skills
• Good oral and written communication skills
• Self-motivation

Key Responsibilities

Payment Files (30%)

• Download payment files from client systems and ensure timely uploads
• Verify payment file formats, check for duplicates, date ranges, and anomalies
• Ensure payment files are provided as per SLAs
• Create automated processes for loading payments for new mandates
• Track and reconcile payments, investigate issues with IT support
• Maintain daily payment reports and communicate summaries to the business
• Notify management weekly about payment files and invoices

Customer Care (20%)

• Manage, resolve, and follow up on client queries
• Set up training for new book purchases
• Ensure proper communication channels are used
• Update customer care on new book purchases and manage turnaround times

Debt Sale Administration / Documentation (10%)

• Ensure supporting documentation is provided and in the correct format
• Maintain legal documents and create locations for documentation drop-off
• Build relationships with clients and attend meetings as needed

Financial Administration (20%)

• Perform quality checks on invoices and ensure timely payments
• Resolve client and finance queries
• Reconcile invoices and debtor receipts
• Assist with reimbursements and refunds

Book Take-on (20%)

• Ensure accurate data and financials in load files
• Complete and map mandates with relevant info
• Coordinate with Operations on legal documentation and client setup
• Manage claw backs and ensure compliance with contracts