Business Support Lead

Keller Executive Search; South Africa; On-site; ZAR 350,000 - 450,000; Full time

Job summary

Keller Executive Search is seeking a dynamic Business Support Lead to provide operational support to our executive search team. This role involves managing executive search projects, client communication, and administrative processes while ensuring a top-notch candidate experience. Ideal candidates will possess a Bachelor's degree and experience in business support or recruitment, complemented by strong organizational and communication skills.

Benefits

Health insurance

All South African public holidays

Paid Annual Leave

Paid Sick Leave

Opportunities for professional growth and skill development

Supportive and inclusive work environment

Qualifications

• Minimum 3-5 years experience in business support, operations, or recruitment.
• Previous experience in executive search preferred.
• Strong understanding of employment legislation.

Responsibilities

• Manage multiple executive search projects simultaneously.
• Serve as primary point of contact for scheduling interviews.
• Oversee administrative processes including contract management and invoicing.

Skills

Organizational Mastery

Communication Excellence

Technology Proficiency

Strategic Problem-Solving

Analytical and Problem-Solving Capabilities

Education

Bachelor's degree in Business Administration

Human Resources or related field

Tools

Microsoft Office Suite

CRM systems

Recruitment databases

Job description

We are seeking a dynamic and detail-oriented Business Support Lead to join our growing executive search team. In this pivotal role, you will provide comprehensive operational support to our search consultants and leadership team, ensuring seamless delivery of our executive search services. This position offers the opportunity to work with senior-level placements across various industries while contributing to the strategic growth of our business.

Responsibilities:

Search Support & Coordination

• Coordinate and manage multiple executive search projects simultaneously from initiation to completion
• Maintain detailed project timelines, candidate databases, and client communication records
• Support search consultants with research, candidate sourcing, and preliminary screening activities
• Prepare comprehensive search reports, candidate presentations, and client deliverables

Client & Candidate Management

• Serve as primary point of contact for scheduling interviews, assessments, and client meetings
• Manage candidate communication throughout the search process, ensuring exceptional candidate experience
• Coordinate reference checks, background verifications, and offer negotiations
• Maintain confidential client and candidate information with the highest level of discretion

Business Operations

• Oversee administrative processes including contract management, invoicing, and compliance documentation
• Develop and maintain efficient systems and processes to optimise business operations
• Generate regular reports on search progress, market trends, and business metrics
• Support business development activities including proposal preparation and market research

Team Collaboration

• Work closely with senior consultants to ensure consistent service delivery standards
• Provide guidance and support to junior team members as required
• Contribute to team meetings, strategic planning sessions, and continuous improvement initiatives

Essential Qualifications & Experience

• Bachelor's degree in Business Administration, Human Resources, or related field
• Minimum 3-5 years of experience in business support, operations, or recruitment
• Previous experience in executive search, recruitment, or professional services preferred
• Strong understanding of employment legislation and business practices

Core Competencies

• Exceptional organisational and project management skills with ability to prioritise multiple tasks
• Outstanding written and verbal communication skills in English
• Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Experience with CRM systems and recruitment databases
• Strong analytical and problem-solving capabilities

Personal Attributes

• High level of professionalism and confidentiality when handling sensitive information
• Excellent attention to detail with commitment to accuracy and quality
• Ability to work independently and make decisions in a fast-paced, remote environment
• Strong interpersonal skills with ability to build relationships with clients and candidates
• Adaptability and resilience in managing changing priorities and deadlines

Skills & Competencies:

• Communication Excellence: Superior written and verbal communication capabilities, particularly for managing inquiries
• Organizational Mastery: Competence in task prioritization, effective time management, and maintaining precise attention to detail
• Technology Proficiency: Enthusiasm for embracing new technologies and enhancing operational processes
• Strategic Problem-Solving: Innovative thinking with the capability to proactively recognize challenges and develop effective solutions

Compensation and Benefits:

• Health insurance
• All South African public holidays.
• Paid Annual Leave
• Paid Sick Leave
• Significant opportunities for professional growth, skill development, and career advancement
• Supportive, inclusive, and diverse work environment that values collaboration and innovation
• The chance to make a meaningful impact by connecting top talent with life-changing opportunities