Business Support Coordinator

CBRE Excellerate; Johannesburg; On-site; ZAR 260,000 - 380,000; Full time

Job summary

CBRE Excellerate is seeking a capable Business Support Coordinator to provide administrative and operational coordination for the enterprise accounts team. You will manage work orders, procurement processes, reporting, and compliance to CBRE Excellerate standards.

Join a corporate facilities environment where accuracy, stakeholder management, and system administration of CAFM (CHASE) and SAP are valued as you support multiple accounts and ensure timely delivery of services.

Qualifications

• Grade 12 (Matric) or equivalent qualification.
• 5–8 years’ CAFM system administration experience.
• 1–3 years’ experience in facilities/office administration.
• Experience in a corporate or service-based facilities environment is advantageous.
• Legally eligible to work in South Africa.

Responsibilities

• Create and manage Chase work orders, assign work orders to multiple vendors and subcontractors.
• Ensure GRN and completion by the prescribed deadlines.
• Provide reports on open and closed work orders.
• Procurement of products on request from departments or as per site requirements.
• Administration of suppliers and vendors.
• Provide training on work orders and billing procedures to vendors, clients, and enterprise teams across accounts.
• Support client representative.
• Assist teams with new account transitions to ensure that all suppliers are onboarded, and POs issued.
• Assist in developing the PPM schedules on Chase and other CAFM platforms for the enterprise accounts.
• Assist with the creation of UAF forms for new starters and transition accounts.
• Train and support CAFM and SAP users across enterprise accounts.
• Provide back-up support to the Executive Assistant for company travel bookings, including flights, accommodation, and related arrangements, in accordance with company travel policies and approval processes.

Skills

Administrative skills

Attention to detail

MS Office proficiency

Verbal & written comms

Multitasking

Customer service

Procurement & WOs

Negotiation skills

Basic accounting & budgeting

Education

Matric/Grade 12

Tools

CHASE system

SAP

Job description

Who We Are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Who We Are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About The Position

The Business Support Coordinator is responsible for providing administrative and operational coordination support to the enterprise team and accounts, ensuring accurate documentation, stakeholder coordination, and support of financial and compliance processes in line with company standards and client requirements. The role supports the delivery of contracted facilities services by administering work orders, procurement processes, reporting, compliance documentation, and general administration. Additional to this, the BSC will help manage system migrations, database administration, user access control, system testing, and Chase administration support to Enterprise accounts. The incumbent contributes to service excellence, client satisfaction, and adherence to CBRE Excellerate policies, procedures, and values.

What Will You Bring

• Grade 12 (Matric) or equivalent qualification.
• Minimum 5 to 8 years’ extensive knowledge and experience as a systems administrator in a CAFM system.
• Minimum of 1–3 years’ experience in a facilities administration, office administration, or coordination role.
• Experience within a corporate or service‑based facilities environment is advantageous.
• Must be legally eligible to work in South Africa.

Skills Required

• Strong administrative, organisational, and time‑management skills.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Chase system).
• Good verbal and written communication skills.
• Ability to multitask and manage competing priorities.
• Customer‑service and stakeholder‑focused approach.
• Advanced understanding of procurement and work order processes.
• Strong negotiation skills
• Basic accounting principles, incl. budgeting

Knowledge Required

• Facilities management processes, principles, and terminology.
• Work order and helpdesk systems.
• SAP & CHASE experience.
• Procurement administration (quotes, purchase orders, GRNs).
• Procurement policies and procedures
• Advanced financial administration (invoice tracking and reconciliations).
• Occupational Health & Safety principles and site compliance requirements.
• Company and client policies and procedures.
• Knowledge of server level agreements.

Business Support

What will you be doing

• Create and manage Chase work orders, assign work orders to multiple vendors and subcontractors.
• Ensure GRN and completion by the prescribed deadlines.
• Provide reports on open and closed work orders.
• Procurement of products on request from departments or as per site requirements.
• Administration of suppliers and vendors.
• Provide training on work orders and billing procedures to vendors, clients, and enterprise teams across accounts.
• Support client representative
• Assist teams with new account transitions to ensure that all suppliers are onboarded, and POs issued.
• Assist in developing the PPM schedules on Chase and other CAFM platforms for the enterprise accounts.
• Assist with the creation of UAF forms for new starters and transition accounts.
• Train and support CAFM and SAP users across enterprise accounts.
• Provide back-up support to the Executive Assistant for company travel bookings, including flights, accommodation, and related arrangements, in accordance with company travel policies and approval processes.

Financial Management

• Track client annual budget in line with expenditure.
• Assist site lead to control the monthly budget
• Reporting on budget deviations
• Debtors control on outstanding payments.
• Ensure supplier are received and processed on time.
• Work with Accounts payable to ensure timely payment to suppliers according to SLA and contracts.
• Management of cost recoveries
• Manage the body shop roles billing, mark-up, and that the burden rates are charged accordingly across MEA accounts.

Health Safety Environmental & Quality (HSEQ)

• Ensure CBX employees have access to cbre.com so they can complete their core safety & verification training across SSA
• Follow-up and keep track of training completion and report on them across SSA.
• Follow-up with site leads to complete their required site observations.

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.