Business Support Coordinator

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs.

We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service.

We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth.

Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions.

To provide direction and support in the development and implementation of business enablement planning, service delivery, processes, methods and techniques; enabling the provision of well-researched information to inform decision making.

Key Outcomes

The following outcomes will be expected to be achieved by the Business Support Coordinator:

1. Sales process and enablement support:

• Provide the Business with support in managing and implementing change.
• Acting as the principal point of contact for the Business with regards to any projects that will impact the frontline, people, customer, and/or systems.
• Effectively manage relationships with internal and external stakeholders.
• Take responsibility for BDT operations and adherence to GPA policies.
• Lead and drive a culture of progressive change by communicating/coordinating plans and activities with stakeholders.
• Assist business in implementing business initiatives in line with the business strategy and ensure front line staff have executed the strategy.
• Formulation and execution of communication plans for all stakeholders relating to project sets.
• Facilitate and record the identification of all key risks (financial and non-financial) within BDT.
• Manage and develop plans and actions to mitigate all risks.
• Interact with other business units to facilitate problem solving and resolution.
• Develop strong working relationships with internal and external stakeholders.
• Manage and implement projects and initiatives assigned by the business leader.
• Facilitate the integration process for new employees.

• Perform secretarial functions to the business leader and the management team, i.e. diary management, managing travel arrangements, processing claims, taking minutes for the BDT, events planning etc.
• Handle ad hoc requests.

Qualifications and Experience

Diploma in Administration - NQF level 5 or equivalent. Project management advantageous. 3 - 5 years' experience in Financial Services / LISP / Investment channel environment. Sales / Marketing experience advantageous. Experience in supporting senior business leaders / stakeholders advantageous.

Knowledge and Skills

Reservation Management, Secretarial Support, Administration, Manages various Stakeholder queries and support.

Personal Attributes

Positive, enthusiastic attitude. Teamwork. Ability to work under pressure. Honesty, integrity and respect. Self-starter and self-confidence.

What will make you successful in this role?

Qualification and Experience: Grade 12 and Diploma / Certificate with 4 to 5 years related experience.

Core Competencies

Cultivates innovation - Contributing independently. Customer focus - Contributing independently. Drives results - Contributing independently. Collaborates - Contributing independently. Being resilient - Contributing independently.

Turnaround Time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our Commitment to Transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.